Welcome to MarineTraffic user support service!

Stay updated with announcements, get answers from the community, and share your feature suggestions with us.
Registered users can also submit a support request for help with the website.

 
 

MarineTraffic Support

Katerina Sofrona Dec 18 What's new

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MarineTraffic is the most popular website in the maritime world, with more than 500,000 visitors every day and ranks no.1 in Google search for most maritime terms. The Business Directory is a global listing of companies related with maritime affairs. It enables users of MarineTraffic to find your business in relation to your activities and location/port.

It is free and easy to list your company

  1. All you need is a free MarineTraffic account. If you do not have one already, please register with a Basic plan
  2. Once you have logged in to your MarineTraffic account please register your company.

In the form which is provided you can enter your contact details, logo, description of your services and link your business to the port you service . Add tags with your activities, making your company easier to find!

Benefits

All companies registered on MarineTraffic can be listed on the Maritime Business Directory for free. Your company will be listed when a search is made according to your location or your business activities. 

In addition, a MarineTraffic corporate account facilitates the central management of all user accounts in your company. Learn more on how to manage subscription plans for all users in your corporation.

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If you need any assistance, feel free to contact us. 

Dimitris Vitoris Dec 03 72 Announcements

Dear all,

Due to some concerns that have been raised and in an effort to safeguard the privacy of our station operators, we're currently evaluating ideas to improve this aspect of our website.

For example we are considering hiding some station details that may be related to physical persons (such as the name of the operator and the exact position of the station).

Another idea is to totally hide the stations from public view and only make them visible to the station owners while logged in.

Our goal is to maintain a balance between user privacy and the openness of our platform.

What are your thoughts on the matter?

We'd really appreciate all the feedback we can get!

Thank you for your support
Dimitris Vitoris

Demitris Memos Nov 04 34 Announcements

During the past few days we have implemented a major update in the system, in order to ensure better data quality when it comes to vessels broadcasting wrong identification information (MMSI or IMO numbers) via AIS. Following the update we are able to distinguish between such vessels and we now show them both, with their respective details.

This has a few side-effects, such as multiple results when searching for a vessel with an MMSI number, or some irregularities in your Fleets. 

What you need to do: please check your Fleets and make sure they include the vessels you had selected. If one of your vessels uses the same identification number with another one, then there is a chance that the wrong vessel is included in your Fleet. In that case, remove it and search again for the correct vessel.

The same practice applies for notifications. That means that you should remove the vessel from your notifications' list as well.