Billing and Payment Methods

Purchasing an Online Service will enhance your MarineTraffic experience as you will gain access to more of our features, services and will be able to exploit the MarineTraffic capabilities to their full extent.

This article contains the following information:

Add Billing and Payment Information

You can access the My Account section and choose the Billing option. If you are adding a Payment Method for the first time, you will be firstly prompted to add your Account Info and Billing Details.

Note: Make sure that the billing information you provide MarineTraffic with is correct and up-to-date to be getting accurate printable invoices for each transaction. If you are an EU (European Union) resident, please make sure to provide the correct VAT (Value-added tax) identification number of your company. By providing your company name and VAT, you will not be charged the standard VAT rate.


Add_a_Payment_Method_-_First_Step.pngOnce you fill out these forms and click
Next, you will be able to define your default payment method. This option is automatically selected to perform any transactions you want to complete with MarineTraffic.

If you want to add a Credit Card, fill in the required information as shown on your Credit Card and click on the Add payment method button. Your payment method is now saved and defined as your default method. You can use any Credit Card under the auspices of one of the following companies:

  • Visa 
  • MasterCard
  • American Express
  • Discover

Alternatively, if you want to use PayPal as a payment method, click on the PayPal icon and connect your PayPal Account. A window will pop up and prompt you to enter your PayPal credentials to log in to your PayPal account and manage your transactions from there.

Note II: MarineTraffic will never ask you to reveal any kind of personal details regarding any of your payment methods (your card's pin number, for example). The handling of credit cards' information is taken very seriously at MarineTraffic. For your information, we use Braintree which is a validated Level 1 PCI DSS (Payment Card Industry Data Security Standard) Compliant Service Provider.

My Subscriptions - Cancelling

Once you’ve fulfilled the above and you already have an active subscription or trial. You can find this on the same section under the “My Subscriptions” tab.

From here, you can see all your current subscription, their renewal dates and cost. 

You can also manage your subscription should you no longer wish to renew by clicking on the “Do Not Renew” button as shown above. Purchase_Online_Service_-_Do_not_Renew.png

Change Payment Method

In order to change your existing Payment Method, you need to access the My Account section, choose the Billing option and select the “Payment Method” Tab. 

From here, click on the “Add Payment Method” and fill out the form.mceclip0.png



After filling out the form you will now see the new payment method on the same page. 

In order to change the default payment method, simply click on the “Make Default” button. pasted_image_0__2_.png

 

View Purchase History

You can easily find and review all your past transactions with MarineTraffic by entering the My Account section, choose the Billing option and click on the “Purchase History” Tab.pasted_image_0__3_.png

If you had made any purchases in the past, all of them would be shown here. Transactions are ordered by date starting from the most recent one. Each transaction has its own unique Order Number while you will be able to find the price paid for it and the date of purchase.

Clicking on the respective button at the right end of each transaction's record and you will also be able to get a printable invoice for it. The invoice pops-up on your screen and you can get it printed by just clicking on the Print button located at the bottom of it.

Note: Make sure you have provided MarineTraffic with correct and accurate information during your registration process so that the invoices will also be accurate.