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My payment has been declined - what can I do?

Your bank has to approve the transaction request in order for your purchase to be completed.

The following list contains the top reasons why payments fail:

  • Incorrect Credit Card number or expiration date
  • Insufficient funds
  • Some banks may reject charges based on location criteria
  • Some banks may reject charges based on their own rules for fraud detection
  • Some banks use 3-D Secure that is not currently supported by our system

This is what you can do to resolve such issues:

  • Make sure that you have provided MarineTraffic with correct Credit Card details (Card number, expiration date etc). Click on the button below to check!
  • In order to resolve 3-D Secure issues, choose PayPal as your payment method and use it as your default payment method (you can use the same Credit Card).

Error codes you might encounter

The following are common error codes that might occur:

Error Code Description Resolution
No account The submitted card number is not on file with the card-issuing bank. Call your credit card issuer (the phone number is usually on the back of your card).
Invalid Transaction Your bank declined the transaction, typically because the card in question does not support this type of transaction. Call your credit card issuer (the phone number is usually on the back of your card).
Do not honor Your bank is unwilling to accept the transaction. Call your credit card issuer (the phone number is usually on the back of your card).
Card No. Error Invalid card number Re-submit your credit card, in case you entered your card number incorrectly, or use a different credit card.
Call Issuer. Pick Up Card Pick-up card (fraud: lost card)

Call your credit card issuer (the phone number is usually on the back of your card) or

Submit a new Payment Method

Insufficient funds The account did not have sufficient funds to cover the transaction amount at the time of the transaction Submit payment using a different credit card or call your credit card issuer (the phone number is usually on the back of your card).
Expired Card Issuer indicates card is expired Submit payment with a credit card that isn’t expired.
Transaction not allowed Transaction not approved Call your credit card issuer (the phone number is usually on the back of your card).
Not authorized Charges not authorized Call your credit card issuer (the phone number is usually on the back of your card).


For further assistance, you may always contact our Customer Support Team

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