What is the Container Tracking Online Solution?
The Container Tracking Online solution was created to help you in keeping an overview when tracking your container shipments and give you real-time information about the shipment's current status and the ETAs.
Overview of your shipments
You can access the Container Tracking solution by clicking on the container icon to the left of the live map. From there, you will be able to use all the features our solution offers. You can add shipments and get an overview of all the shipments you are already tracking.
There are four tracking status states:
"Pending" status, while we try to fetch Track & Trace information.
“Tracking” status: Once Carrier Track & Trace data are fetched, the tracking status will change to “Tracking”.
“Completed” status: Once all Carrier Track & Trace events are marked as completed, the tracking status will change to “Completed”. The latest data calculated for this shipment will continue to be displayed. If however the shipment is completed at the time of subscription, no calculation has ever been performed, and therefore the data will show ‘-’.
“Failed” status: In case of errors in fetching Carrier Track & Trace data, a “Failed” status will be displayed, together with a description of the reason that caused the failure. See the table below for the reasons as shown on the My Shipments page of the online solution. If the reason is of the nature that a retry could end up in a successful tracking, the system will automatically retry up to 60 times in total to successfully get Carrier Track & Trace data.
If the failure remains, then a refund of the charge will be given, and a “refund given” will be shown under the error message.
The table below indicates all "Failed" reasons, with retry eligibility and refund timeframes:
| TYPE | ONLINE SOLUTION REASON | 5 to 60 RETRIES | REFUND |
| FAILED | Carrier canceled shipment | No | Within 10 minutes |
| FAILED | Wrong carrier | No | Within 10 minutes |
| FAILED | Wrong number | No | Within 10 minutes |
| PENDING | Carrier system under maintenance | Yes | Within 10 minutes |
| PENDING | Carrier unresponsive | Yes | Within 10 minutes |
| PENDING | No information provided by carrier | Yes | Within 10 minutes |
| PENDING | No events defined by carrier | Yes | Within 10 minutes |
| PENDING | No containers included in this shipment | Yes | Within 10 minutes |
| FAILED | Error | No | Within 10 minutes |
| FAILED | N/A | No | Within 10 minutes |
"Report your issue" functionality
Charge type options and how you can subscribe to this solution
The solution supports two different types of subscriptions. The paid period-based subscriptions, with an annual commitment of shipments, and, a free-of-charge period-based subscription with 10 available shipments to track within a year. In both types of subscriptions, the charging unit is per shipment and covers tracking the shipment until completion.
When subscribing to a shipment with a bill of lading or booking a reference transport document number, you will be charged for one shipment even if this document number refers to more than one container. When subscribing based on a container number, each container number will be considered a separate shipment and charged separately.
Each shipment is pre-charged against your annual subscription limit upon subscription of a shipment but will be refunded if the system has finished all possible retries and is unable to successfully fetch track & trace information.
Based on your needs you can purchase a paid or free annual plan here.
NOTE: If track & trace information is available but ETA to the final destination cannot be calculated for other reasons (e.g. a vessel's next port does not match the expected one), charging will be applied.