"FILE SIZE EXCEED ALLOWABLE LIMIT OF 12mb

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7 comments

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    Riza Acuna

    Dear Denny,

    Thank you for your patience.
    Recently, there was a temporary glitch regarding photo uploads and has now been resolved.
    Can you please check the file size (make sure it does not exceed 12mb) and try to upload it once more.

    Kind regards,

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    Graham Lambert

    I to am now receiving this error message. The file I am trying to upload is 4032 × 3024 and 2.4 MB file size.

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    George Leblanc
     

    I to am now receiving this error message.

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    George Leblanc

    still a glitch regarding photo uploads [FILE SIZE EXCEED ALLOWABLE LIMIT OF 12mb] can`t upload a 4 mb picture.

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    Riza Acuna

    Hello Gentlemen,

    Could you do me a favor by clearing the cache and cookies of your Browser? Here are some guides to walk you through:
    http://www.wikihow.com/Clear-Your-Browser's-Cache
    http://www.wikihow.com/Clear-Your-Browser's-Cookies

    After that, can you please try it once more and tell me if it works for you now?

    I am looking forward to hearing from you.

    Best regards,

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    William Hill

    Hi Riza,

    here I have since this evening (18.07.17, 22.30)  the same problem, I reduced the pictures to below 7mb but stil got the same error

    the file seems to be over 12mb... and yes I did all the cleanings and not just the simple ones as you know   ;-)

    no hurry here, I can wait.. , taking more pictures in the meantime :-)

     

    William

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    Riza Acuna

    Hello William,

    Thank you for contacting us.

    I have sent you an email asking you to send me the photo that you were trying to upload so as for me to be able to replicate the error.

     

    Thanks,

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