Can't get map to load vessels

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Linda Frame

• July 29, 2017 17:33

All I get is a yellow circle with an exclamation point. No vessels show up at all.

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  Bengt Norde

  • July 29, 2017 18:58

  Can't get map to load vessels

  I have changed email and password but the old one returns all time.

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  True North

  • July 29, 2017 22:17

  me too.  Android version, I downloaded a new copy but the yellow point is still there.  Intermittent, though.  For sure not a local network problem, this is widespread.

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  Marine Traffic

  • July 31, 2017 15:40
  • Edited

  Dear Linda and Bengt, 

  Thank you for contacting us.

  Would you please be kind enough to try clearing the cache and cookies of your Browser? Here are some guides to walk you through:

  http://www.wikihow.com/Clear-Your-Browser's-Cache
  http://www.wikihow.com/Clear-Your-Browser's-Cookies
  If you are still facing issues after that, could you please try a different browser? That’ll help me rule in/out the browser as the suspect here.

  Thank you, in advance, for your reply.

  I am looking forward to hearing from you.

  Best regards,

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  Marine Traffic

  • July 31, 2017 15:41

  Dear, 

  Thank you for contacting us as well.

  Would you please let me know if this issue still persists for you?

  Thank you in advance.
  I am looking forward to hearing from you.

  Kind regards,

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  True North

  • July 31, 2017 19:13

  Hi Illiana.  Can you tell us what this error symbol is telling you?  I saw it with the chrome browser in android.  Because several people reported this on Saturday, I have to think the problem was at the MT servers.  It was intermittent, I saw it several times for maybe an hour, and then I haven't seen it since.

  How do I attach an image to this?

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  Marine Traffic

  • August 01, 2017 14:31

  Dear,

  Thank you for your response.

  We have been aware of certain servers issues that occur randomly and at different features, however we always try our best to resolve them as soon as possible.

  If you cannot attach an image in this comment window (icon of image at the light grey tool bar), please feel free to attach it an e-mail sent via our contact form here:
  https://help.marinetraffic.com/hc/en-us/requests/new

  Thank you in advance.
  I remain at your disposal.

  Kind regards,

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