App not preserving settings when I reopen it

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7 comments

  • Official comment
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    Riza Acuna

    Hello Quentin,

    Thank you for contacting MarineTraffic Support.

    You should not have been facing this issue.
    Please make sure that you have activated your browser's cookies.

    Learn how to do that here:

    I hope this helps. Let me know if you need anything else.

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  • Avatar
    Roland Arredondo

    I have the same problem with iphone 7 Plus. I select “fit to screen” and the setting defaults back to XXL the next time I reopen the app. And I do have cookies enabled. Any thoughts?
    Roland

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  • Avatar
    Riza Acuna

    Dear Roland,

    Thank you for contacting MarineTraffic Support.

    Please follow these steps after you open the mobile app:
    Menu-> Settings->Performance
    and change the value of "Interface" to as smaller/larger interface option.

    Could you please check the above and let me know if this worked for you?


    Thank you, in advance, for your reply.

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  • Avatar
    Roland Arredondo

    Ms. Acuna,
    Thank you for your prompt response!! After “messing” around further with my phone, I have noticed that the app only looses it’s settings when I clear browsing history and website data from the Safari, which is my routine practice to avoid system clutter. I’m not sure it’s just coincidence or that the two actions are connected in some way. By not clearing browser and data, the app retains settings, can that issue be addressed by your software writers?

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  • Avatar
    Riza Acuna

    Hello Roland,

    I have replied to you via email to better discuss and assist you with your device issues.

    Kindly check your inbox.

    Best regards,

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  • Avatar
    Roland Arredondo

    Thank you again for your prompt assistance!!! While this problem is not a critical issue, hopefully your design team can issue an update so that those of us experiencing the same problem can have it resolved and thank you for your email response as well!
    Best regards to everyone at Marine Traffic. As a retired U. S. Coast Guard Vessel Traffic Controller, I have the deepest appreciation for you product and the fond memories it brings back!
    Roland

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  • Avatar
    Riza Acuna

    Hi Roland,

    Thank you for your kind words.

    Should you need anything else, please do not hesitate to contact me or reply to my email.

    Best regards,

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