Photo voting not working ( once again)

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12 comments

  • Official comment
    Avatar
    Marine Traffic

    Dear Tero,

    Thank you once again for reporting this issue to us. We do most certainly appreciate your dedication and effort.

    As we have mentioned in the past, it has already been escalated to our Technical Department and they are working on resolving it. 
    However, due to its intermittent nature, it is possible that it may take a bit more time to resolve, as it is not always easy to reproduce. 
    We therefore sincerely appreciate the time you take to report it when it occurs, as your feedback helps as investigate further.
    In the meantime, I would like to ask for your patience in the matter. 

    I will make sure to keep you informed on any updates. 

    Should you need anything else, I hope that you will not hesitate to let me know.
    I will be happy to assist.

    Kind regards,

     

     

     

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  • Avatar
    Wolfgang Plapp

    Was ist los mit marinetraffic und dem desolaten Voting-Program?

    Seit Wochen ist es unmöglich, mehr als eine (max. 2) Votes abzugeben.

    Antwort von MT auf zahlreiche Nachfragen: das Problem sei bekannt und man arbeite daran.

    Frage: WANN ist das Problem bitte behoben?

    Hier in Norddeutschland sind viele User von diesem lange andauernden Fehler betroffen und hoffen auf Besserung.

    Gruss und kind regards

    Wolfgang Plapp

     

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  • Avatar
    Tero Soderholm

    Voting has stopped working a long time ago. 

    Some votes are registered occasionally, mostly not.

    This seems to be a very difficult bug to correct.

    Tero Söderholm

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  • Avatar
    Wolfgang Plapp

    Yes Tero, it must be very difficult to count from 1 to 5 within 24 hours :)

    Best regards from Germany

    Wolfgang

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  • Avatar
    Marine Traffic

    Dear Wolfgang and Tero,

    Thank you both for your comments and, most importantly, your patience.

    As previously mentioned, we have received certain reports about this issue and it has been escalated to our Technical Department.
    My dear colleagues are currently working on resolving this.

    I will let both of you know as soon as there is an update on this.

    Until then, I would like to thank you for your patience again, in advance.

    I remain at your disposal for any further assistance.

    Kind regards,

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  • Avatar
    Wolfgang Plapp

    Voting is still not possible in May 2017.

    Week for week, month fpr month members are waiting to vote again.

    Maybe next month?

    Have a nice day everybody

    Wolfgang Plapp

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  • Avatar
    Marine Traffic

    Dear Wolfgang,

    Thank you for your comment.

    As mentioned previously, this issue has been escalated and is still currently being investigated.

    However, thank you for updating us on how this is going for you. Some users have reported being able to vote, while others still experience this issue.

    I will keep you informed on any updates.

    In the meantime, I remain at your disposal for any further assistance.

    Kind regards, 

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  • Avatar
    Wolfgang Plapp

    Voting is again not possible!

    When will you offer a program to all of the users, that is working propper and without daily mistakes?

    What the hell are you doing there with the voting-program??

    marinetraffic is not a pleasure anymore, when the users have every day new  / old problems.

     

    Das macht absolut keinen Bock mehr, ewig diese Probleme mit dem desolaten und nicht funktionierendem Voting-programm.

    Gruss aus Norddeutschland

    28.05.2017

     

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  • Avatar
    Marine Traffic

    Dear Wolfgang, 

    Thank you for contacting us again.

    As mentioned previously, this matter has been escalated to our department and is currently being worked on.
    We sincerely thank you for your patience so far and hope you will continue to be patient until this matter is resolved.

    We remain at your disposal in the meantime.

    Kind regards,

     

     

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  • Avatar
    Tero Soderholm

    Dear Iliana

    How on earth this can be such a difficult bug to correct !

    Best regards Tero

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  • Avatar
    Marine Traffic

    Dear Tero,

    Thank you for your response.

    I am afraid I cannot advise you on the difficulty of the issue or the reason it is taking a certain amount of time to resolve.
    What I can inform you about is that it is being worked and on that it is a matter of importance to us; our team is trying to resolve it as soon as possible.

    Our sincere apologies for any inconvenience this may have caused.
    We do appreciate the patience all of you have shown so far.

    We remain at your disposal.

    Kind regards,

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  • Avatar
    Marine Traffic

    Dear Wolfgang and Tero, 

    I have responded to you in our newer communication posts.

    Please feel free to respond to me there, if you wish.

    I remain at your disposal.

    Kind regards,

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