Marentise

Comments

11 comments

  • Official comment
    Avatar
    Marine Traffic

    Dear Tony, 

    Thank you for contacting us.

    The vessel information contained in our website, including positions and static information such as vessel names, is received by the signals the vessels' transponders are transmitting. 

    When a vessel name is updated in the transponder settings, the name of the vessel changes automatically in our website. For this to happen, the transponder must be on and we need to receive a certain number of static transmissions, usually around 2-3.

    From what I can see, her latest position was received on 2017-04-09 14:30 UTC, while her latest static data transmission was received on 2016-08-28 09:34 LT UTC.

    As such, would you please be kind enough to first ensure your transponder settings has been updated with the new name and then leave your transponder on for a day or two, in order for us to receive the transmissions and the name change to go through?

    Thank you in advance.

    Should you need anything else, I hope that you will not hesitate to let me know
    I will be happy to assist.

    Kind regards,

    Comment actions Permalink
  • Avatar
    Tony Willems

    Hi, Iliana,

     

    This is strange.... the Vesselname in the AIS equipment has been changed since late september 2016 and the AIS has been "ON" and transmitting for many days sinsce then....

    Another thing why it is strange : Only MarineTraffic still has the old Vesselname.... al other Vesselfinders like vesselfinder.com, fleetmon.com.... detected already the new Vesselname???

    The last received position is possible,and can be correct that was on a trip last Sunday.

    But I will leave the AIS "on" the whole next weekend from Friday evening until monday evening..

    Kind Regards,

    Tony Willems

     

    0
    Comment actions Permalink
  • Avatar
    Marine Traffic

    Dear Tony,

    Thank you for your swift response and for the information.

    Please note that We need to ensure that the vessel is located within range of one of our AIS stations, in order for us to receive the positions. 
    You can check whether or not your area is covered by one of our stations by enable our AIS station layer on our Live Map. You can follow the instructions below to do that:
    https://help.marinetraffic.com/hc/en-us/articles/205283547-Display-AIS-receiving-Stations-on-the-Live-Map

    If after Monday the old name still remains, would you please be kind enough to let me know so that I can look into this further?

    Thank you in advance.

    Should you need anything else in the meantime, I hope that you won't hesitate to let me know.
    I will be happy to assist.

    Kind regards,

    0
    Comment actions Permalink
  • Avatar
    Marc Servranckx

    @ Tony Willems

    Beste,

    Ook de roepletters voor je boot instellen normaal zou dat OS2893 moeten zijn of ben ik mis...

    En andere MarineTraffic gebruiker

    Marc

    1
    Comment actions Permalink
  • Avatar
    Tony Willems

    @ Marc,

    Inderdaad de roepnaam is OS2893, maar ik zou niet weten waar ik die hier zou moeten invullen.

    In mijn AIS is deze ook ingesteld, dus ik snap niet waarom MarineTraffic deze niet overneemt, dit was ook de vroegere roepnaam, deze is dus niet veranderd.

    Ook weer in andere Vessel zoekprogramma's vindt men deze wel..... enfin

    Mvg

    Tony

    0
    Comment actions Permalink
  • Avatar
    Tony Willems

    Dear Iliana,

    I checked the coverage of your AIS station 453 in Gent and it is normaly perfectly covered.

    The exact location of Lady Luna is 51°2'10.19 N - 3°43'58.70 E The AIS has been "ON" the whole weekend but i stil cannot see the vessel on any vessel finder?

    Is it possible that there are some "blind spots"? par example behind a big appartment building?

    Kind Regards

    Tony Willems

    0
    Comment actions Permalink
  • Avatar
    Marine Traffic

    Dear Tony, 

    Thank you for your elucidating response.

    As stated previously, the latest static data transmission was received on 2016-08-28 09:34 LT UTC. Before 2017-04-09, when we received a total of 9 positions, the last of which was on 14:30 UTC, the latest position we had received was on 2016-08-28 as well. In all instances, the positions were received from AIS station 453.

    However, when I look the latest position on our Live Map, there is a part where some positions do not display. This may be due to some kind of interference preventing the communication between the transponders and the station. I have attached a picture for your convenience.

    As such, I would like to suggest you use our OnCourse Mobile App, that comes at no cost, to use Self Report and update the information of your vessel in our website. You can follow the instructions in the link below in order to do that:
    https://help.marinetraffic.com/hc/en-us/articles/224096527-OnCourse-Mobile-App-ex-mAIS-

    Should you need any further assistance, I hope that you won't hesitate to let me know. 
    I will be more than glad to assist.

    Kind regards,

    0
    Comment actions Permalink
  • Avatar
    Tony Willems

    Dear Iliana,

    There must be something wrong with your database.

    The Lady Luna has been sending it's AIS for the whole weekend and i changed the data in your app as you mentioned already for several weeks.

    I saw that your stations captured the signal well becourse the ship whas located correctly where it whas (anchored) But still with the wrong shipsname!

    So please can you change the data in your database as it should be?

    Thanks.

    Kind Regards

    Tony Willems

    0
    Comment actions Permalink
  • Avatar
    Marine Traffic

    Dear Tony,

    Thank you for your response and my apologies for the delay.

    As mentioned previously, if we receive no static data transmission, our system will not know the name has changed so as to update it, and the last static data transmission we received for Lady Luna was on 2016-08-28 09:34 LT UTC.

    However, I have escalated this issue and passed it over to our competent department, where it will be addressed as soon as possible.
    I will keep you updated.

    I hope that if, in the meantime, there is anything else I can do for you, you won't hesitate to let me know.
    I will be happy to help.

    Kind regards,

    0
    Comment actions Permalink
  • Avatar
    Marine Traffic

    Dear Tony,

    I am glad to inform you that your suggestions have been met to the full extent.
    You can check the changes here:
    https://www.marinetraffic.com/en/ais/details/ships/shipid:109745/imo:0/mmsi:205289300/
    Please feel free to make any other suggestions in the future.
    Thank you for helping us improve our services.

    Best regards,

     

    0
    Comment actions Permalink
  • Avatar
    Marc Servranckx

    Beste Tony

     Je ziet alles komt wel in orde….

    De roepletters zijn ook opgenomen

    Ik denk dat eer ook een probleem was en is bij de  “B-AIS transmitter” en de plaatsing van de antenne tegenover  de ontvangers die het signaal doorgeven aan MarineTraffic  (een in Beernem en een in Baarle)

    Ik heb de “tracking”…, er zijn “gaten” in de ontvangst..., voor de binnenschepen die een A-transmitter hebben zie ik geen problemen…

    Alllééé groetjes

    Marc

    0
    Comment actions Permalink

Please sign in to leave a comment.