Votes not registering...again

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  • Official comment
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    Marine Traffic

    Dear Jack,

    Thank you for reporting this issue to us in this post. 

    We are indeed aware of an issue with votes not registering properly at times, as you mention. We have received a certain number of reports about it. This issue has already been escalated to our Technical Department and my colleagues are already working in resolving this, however it appears to be an intermittent one. As such, it may take a bit more time to completely resolve and, in this spirit, I would like to ask for your patience.

    I will make sure to keep you informed on any updates. 

    Should you need anything else in the meantime, I hope that you won't hesitate to let me know.
    I will be more than happy to assist.

    Kind regards,

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    jack ronalds

    Thanks very much . I,m glad this is not a computer generator response. Hoping for a quick resolution also. I'm wondering if all the votes that the green banner was given for will be accounted for when your system rights itself? Thanks .

                                                                                 Jack

     

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    Marine Traffic

    Dear Jack,

    Thank you for your swift response. 

    As it is still uncertain whether the votes will appear or not, would you please be kind enough to let me know if you notice them being registered or not? I would most certainly appreciate it, as any feedback aids us in investigating this further.

    Thank you in advance for any future assistance.

    I remain at your disposal should you need anything else.

    Kind regards,

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    jack ronalds

    Will do. Just as a further update . My friend Janet Stockley tried to vote on my first six photos on a wifi system at the Aulds Cove Petrocan Station this morning and despite 6 green banners ,nothing registered.

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    jack ronalds

    Hi again, my friend Dianne Temple has been trying repeatedly to get vote to register but no luck.I think once the system gives the green banner its not going to register another... so any further attempts are futile .... puzzling to everyone whose voted regularily and never had any problems. Whatever took place with the system a few days ago has been a sore spot ..

    Its seemed to me for a longtime that it was mostly votes cast in the 902 area code but now its worldwide and only registers sporadically .Food for thought .

                                                    Jack

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    jack ronalds

    Just another observation, voting was proceeding as normal until the 9th of April  then almost came to a standstill after the 10th of April. Another observation ,.. none of ships has anymore than 3 to 5  maybe 6 votes on each one since April 10th. Perhaps some changes were attempted and  its affected the voter data base....just a thought.

                                                                                                Jack

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    jack ronalds

    Another update. I managed to get 5 votes in on Steven Watkins latest upload of the yacht Fidelis, and he put 4 votes on my photos of the tug Genesis Victory.

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    Marine Traffic

    Dear Jack,

    Thank you very much on your dedicated and rigorous assistance.

    I will let our Technical Team know about the information you have provided and I will keep you informed on any updates.

    Should you need anything else, I remain at your disposal.

    Kind regards,

     

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    Marine Traffic

    Dear Jack,

    Thank you for waiting and my sincere apologies for the delay.
    This issue took us longer than we expected, but it has now been resolved.
    Could you please check and confirm if you can now vote properly?

    Thank you in advance for letting me know.
    I am looking forward to hearing from you.

    Kind regards,

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