Can't see my boat on Marine Traffic

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Eric L'Italien

• July 18, 2023 13:42

Hello, I have an AIS transponder and I am not able to see my boat on Marine Traffic. I have sailed from Cocagne, NB, Canada to Charlottetown, PEI, Canada and am now heading towards Nova Scotia, but I am still not appearing on Marine Traffic. I have tried also with the On Course app but it still doesn't work. Any ideas ?

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• 

  Christina

  • July 19, 2023 10:08

  Dear Eric, 

  I am Christina, Customer Support Representative of MarineTraffic Support, and I would be glad to assist you today.

  From what I gather, you have an AIS transponder, however your vessels positions are not being reported.
  
  Kindly note, that you will have to update these details (MMSI, Vessel name etc.) in it. Then keep your Transponder active, so as for it to be transmitting your signal. Our system will automatically create a record for your vessel as soon as our antennas collect a few signals from her Transponder.

   

  Additionally, kindly note that the vessel needs to be located in an area under our Terrestrial AIS coverage. You can check our coverage with these instructions:
  https://help.marinetraffic.com/hc/en-us/articles/205283547-Display-AIS-receiving-Stations-on-the-Live-Map

  Furthermore, please find below some Help Center articles regarding the (free) On Course App. 

  
  https://help.marinetraffic.com/hc/en-us/articles/224265348-Get-Started
  https://help.marinetraffic.com/hc/en-us/articles/224268268-Cruise-with-OnCourse

  If an issue still persists with your OnCourse App, please be so kind to email us at customersupport@marinetraffic.com, so that we can further investigate this matter internally. 

  I hope this helps.

  Please let me know if you have any further questions.
  I will be happy to assist.

  At your disposal,

  Christina

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