Vessel tracks

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    Permanently deleted user

    Dear Carol,

    I am Christina, Customer Support Representative of MarineTraffic, and I would be glad to assist you with your request.

    From what I gather, a vessel in your fleet is not reporting her latest Positions. Furthermore you are not able to activate her Sat-Flex service.

    Kindly note, that upon reviewing your request and checking your account, I have noticed that you are subscribed to the Basic Free plan, thus, you are not able to see her latest position collected via Satellite.

    In addition, please also note that the Standard plan does not provide satellite coverage.

    You can check you subscription, and our plans through the links provided below:

    Account:https://www.marinetraffic.com/en/users/my_account/users/plans 

    Plans:https://www.marinetraffic.com/en/online-services/plans

    In order to enable Satellite-AIS tracking, you may consider one of our Plans or add-on, depending on your needs: 

    • the Sat Flexible add-on will allow you to get undelayed global coverage for the number of vessels you choose

    • the Professional Plan besides the numerous features included will allow you to track 1 Vessel of your choice via satellite

    • The Professional Plus Plan besides the numerous features included will allow you to track up to 10 Vessel of your choice via satellite

    • The Global Satellite Plan besides the numerous features included will allow you to track unlimited vessels during via satellite
    • The Fleet Operations Solution besides the numerous features included will allow you to track unlimited vessels during via satellite, and encompasses Inmarsat-C and VSAT integrations

    I hope this information was useful, and please note that I am one email away from any further assistance. 

    Kind Regards,

    Christina

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