why does my ship out of range.

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55 comments

  • Official comment
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    Aline

    Hello Pooja,

     

    My sincere apologies for this delayed reply of ours. We must have skipped your comment.

    Upon checking our records on the vessel, I can confirm we have not received AIS signals from her since 02/01/2020 indeed. This can be caused by a number of factors such as signal strength, functional transponder, local (vessel area) and surrounding (nearby stations) weather conditions, temperatures, traffic and the satellite constellation, for example.
    You can learn more about them here:
    https://help.marinetraffic.com/hc/en-us/articles/203990958-Why-cannot-I-see-a-vessel-on-the-Live-Map

    I hope this helps clarify your concerns.

    Please let me know if there is anything else I may help you with.

    Best,

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  • Avatar
    Vasilis

    Hello Tiffee,
    Thank you for reaching out.
    As a basic user you have access to positions recorded by our network of terrestrial stations for free. We are glad to say that we have the largest network of it's kind in the world! When you do not see updated positions and get the message "out of range", then the vessel is far away from terrestrial stations and can only be tracked via satellite.
    Additionally please note that On the Live Map you get vessels' live positions. If there is no fresh position of a vessel for a long time, this vessel is removed from the Live Map until an updated position of her becomes available.
    Under this perspective, each vessel's icon remains visible on the Live Map for:
    2 hours if she is moving near the coast
    3 hours if she is not moving
    24 hours for satellite data
    6 hours if she is moving far away from the coastline
    For example, if a vessel has moored and there are no newer position records for a couple of hours, then the vessel's icon will not get displayed on the Live Map.
    I hope that if there is anything else I can do for you, you won't hesitate to let me know.
    Best regards,

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  • Avatar
    Tiffee Chen

    Hi!
    thank you for reply me so quick. The ship is on range now.
    i would like to know if it updates the information every 1 hour?
    and also i would like to know this ship's historical sailing routes from 2015/6/1 until now, could you tell me how to get the information I want?

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  • Avatar
    Vasilis

    Hello Tiffee,
    If we receive position every hour the vessel will remain in range.
    As for the historical sailing routes you can submit a request for Historical Data here: https://www.marinetraffic.com/en/p/ais-historical-data
    I remain at your disposal.
    Best regards,

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  • Avatar
    Marc Servranckx

    Dear Tiffe Chen,
    Can you please explain why you use the MMSI 300000500 ?
    The MID 300 ( 3 first digits) is not accredited by the international authorities
    MID numbers start at 301 at the moment 380 are allocated countries of America
    Please use an official accredited MMSI please - thanks
    Regards

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  • Avatar
    Chin Chien

    Hi, I cant seem to track my vessel's latest position. Last seen 6 days ago. MMSI 525100790. Thanks

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  • Avatar
    Vasilis

    Hello Chin,

    The latest position received for MMSI: 525100790 was on  UTC via Satellite.

    As I can see in your account, you have access to the latest position since you are on Sat trial. 
    Despite that, please be advised that the frequency of positions received via Satellite is not standard, mainly due to the fact that it depends on the number of times that satellites pass above the specific Vessel, the strength of her signal and the weather conditions at the time.
    High traffic and Vessel density Areas are also some of the hardest ones to cover, even via satellite,
    as the number of signals transmitted simultaneously results in multiple vessels using the same
    time slot, and, consequently, in a number of lost transmissions.

    Let me know if you have any questions and I will be more than happy to assist you.

     

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  • Avatar
    yogiswari annadurai

    hi why i cant track the latest position vessel MMSI : 566409000,APL SOUTHAMPTON,last update shows 4 feb

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    yogiswari annadurai

    it show vessel out of range

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  • Avatar
    Vasilis

    Hello Yogiswari,

    Thank you for your comment. The latest position received for MMSI: 566409000 was 22 minutes ago (2018-02-08 09:46 (UTC)) via Satellite in JAPAN - CIS Pacific.

    As Basic user you have access to positions received from our terrestrial network of station. If the vessel is sailing away from the coastline, then her positions are only received via Satellite. If you are interested in accessing undelayed Satellite positions for this vessel, then you may consider the option of a Sat Add-on.

    This service will allow you to remain Basic user and access Satellite positions for the vessel/s you will select.

    Please let me know if you are interested in such an option so as for me to assist you efficiently.

    I look forward to hearing from you.

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    Darlene Amar

    why does crossandra is not in range

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  • Avatar
    Vasilis

    Hello Darlen,

    Thank you for your interest in MarineTraffic. The most updated position for IMO: 9370226 was received 40 minutes ago (2018-03-06 08:24 (UTC)) via Satellite.

    As Basic user you have access to positions received via terrestrial means.

    May I ask if you are interested in tracking this vessel completely in order to receive undelayed Satellite positions as well?

    Thank you in advance for your reply.

    I look forward to hearing from you.

     

    Best regards,

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  • Avatar
    Darlene Amar
    IMO: 9370226
    MMSI: 371096000
    CROSSANDRA
    I CANT TRACK THE LATEST POSITION 
    Last update was March 4, 2018
     
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  • Avatar
    Vasilis

    Hello Darlen,

    As I can see the latest position received for this vessel was 12 minutes ago (2018-03-08 11:25 (UTC)) via Satellite. If you visit the detailed page of CROSSANDRA, an indication for "Newer position available via Satellite" is displayed in the Latest Position section.

    May I please ask if you are interested in tracking this vessel completely so as for me to assist you efficiently?

    Thank you in advance for your reply.

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    Darlene Amar

    Can we see the latest sea position of it? Its been  4 days since the last update

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    Karla Fonseca

    Why does it say my ship is out of range? It is Balthazar MMSI: 247142500.

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    Vasilis

    Hello Karla,

    Thank you for your comment.

    The most updated position for BALTHAZAR was received 5 hours, 35 minutes ago (2018-08-03 01:49 (UTC)) via terrestrial means.

     

    The vessel has arrived at Falmouth Port, so it is very likely that the AIS transponder will remain off until she starts her new voyage.

     

    I remain at your disposal for any questions you may have.

    Kind regards,

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    allison depriestre

    Hello Thalia, 

    I would like to add that option to follow a specific vessel through satellite. Can you help me doing that? Thank you! 

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    Vasilis

    Hello Allison,

    I can see that you have been contacted by my colleagues via Chat session.

    If you have any questions please let me know.

    Kind regards,

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  • Avatar
    Riya Mehra

    Hello
    Can you please tell me the location of MAERSK NIAMEY? It is showing 'vessel out of range' since a day. And is it common for vessels to go out of range? I'm really worried. Please consider my request.

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    Marc Servranckx

    Dear Riya Mehra,

    I am not from MarineTraffic self but a user of the web-site

    I can give you some information concerning MMSI 477197100 Maersk Niamey

    The vessel is currently sailing to Cartagena Spain coming from Antwerp Belgium

    The latest position that we have observed, the 2019-01-25 on 23:40, via “SAT-account”,  this with a delay of 12 hours, is Latitude / Longitude:  45.04925° / -16.25067° at 2019-01-25 09:49 UTC

    This is the new position after this one 2019-01-24 03:15 UTC that you shall have with a “normal” account one day ago…

    MarineTraffic, self, shall give you more information after the W.E. so that you can follow the vessel…

    Best regards out Belgium…

    Marc

     

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    Riya Mehra

    Thank you so much Marc.
    But why are the details getting updated at longer time intervals now? It didn't use to happen before.

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    Marc Servranckx

    Dear Riya Mehra

    The vessel is now on the Acores

    You can follow the vessel via the terrestrial AIS-station...

    Position Received at : 2019-01-27 08:47 (UTC)
    Area: UKC - Azores
    Latitude / Longitude: 38.59787° / -30.79322°

    Best regards out Belgium…

    Marc

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    Riza Acuna

    Dear Riya,

    Thanks for reaching out.

    For this vessel https://www.marinetraffic.com/en/ais/details/ships/shipid:686278/mmsi:477197100,

    as of writing, her latest position was received via SATELLITE means 11 minutes ago (2019-01-30 04:34 (UTC))

    Please allow me to clarify that all MarineTraffic users have access to positions recorded by our network of terrestrial stations. We are glad to say that we have the largest network of its kind in the world!
    When you do not see updated positions and get the message "out of range", then the vessel is far away from terrestrial stations and can only be tracked via satellite. This is available with our satellite services, the SAT Flexible and the SAT Global.
    Satellite tracking keeps you informed of a vessel’s progress during ocean crossings, whilst you continue to benefit from more frequent updates for vessels closer to shore and during port operations. You can learn more about the satellite services in the following pages:

    https://marinetraffic.com/online-services/sat_flexible

    https://marinetraffic.com/en/online-services/sat_global

    In order to get more updated positions and track only a specific number of vessels via satellite, you may consider our SAT Flexible.
    To purchase it, simply go here:
    https://marinetraffic.com/online-services/sat_flexible
    and select the number of vessels you wish to track to start your 3-day trial of this service.

    You will also need to activate the "SAT" button for the vessel you're interested in.

    The following article will help you further:

    https://help.marinetraffic.com/hc/en-us/articles/204809588-Activate-Undelayed-Satellite-AIS-tracking

    I hope this helps. Let me know if you need anything else.

    Best regards,

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    Adelaidet Carrillo

    Hi, I can’t register for the Sat because I don’t have the money but I’m worried about the Saint Laurent Container ship GB because it’s out of range. If someone who has access to Satellite please let me know! The last updated position was on 12/02/19. I need to know when it’s in terrestrial area again please. Does anyone know how long it takes to be able to check the positions? Thanks

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    Riza Acuna

    Hello Adelaidet,

    Thank you for reaching out.

    It is my understanding that you are interested in tracking the CMA CGM SAINT LAURENT.

    From what I can see, her latest position was received 1 hour, 29 minutes ago (2019-02-19 02:09 (UTC)) via Satellite AIS.

    I can also see that we receive multiple satellite positions for her.

    In order to get more updated positions and track only a specific number of vessels via satellite, you may consider our affordable SAT Flexible service.

    To purchase it, simply go here and select the number of vessels you wish to track to start your 3-day trial of this service.

    You will also need to activate the "SAT" button for the vessel you're interested in.

    This article will help you further.

    I hope this helps. Let me know if you need anything else.

    Best regards,

     

     

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    Michelle Marie Tamayao

    Hi! Victoria Kosan is out of range and can't track the vessel. latest position was received four days ago (april 4 2019). Can anyone help me track its latest position? Thank youuu

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    Shayen Isidora

    Hi,

    Why i can't track my ship MMSI 244908000 , Name PHLR , it says out of range?

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    Riza Acuna

    Dear Michelle,

    Thanks for reaching out and we do apologise for this delay.

    For this vessel> https://www.marinetraffic.com/en/ais/details/ships/shipid:194691

    we have been receiving her signals by Satellite means. 

    This being said, the latest position that we have for her was 2 hours, 53 minutes ago (in UTC).

    In order to get more updated positions and track only a specific number of vessels via satellite, you may consider our SAT Flexible.
    To purchase it, simply go here: https://marinetraffic.com/online-services/sat_flexible
    and select the number of vessels you wish to track to start your 7-day trial of this service.
    During this period, you may also try other services of ours.
    You will also need to activate the "SAT" button for the vessel you're interested in.

    The following article will help you further: https://help.marinetraffic.com/hc/en-us/articles/204809588-Activate-Undelayed-Satellite-AIS-tracking

    I hope this helps. Let me know if you need anything else.

    Best regards,

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    Riza Acuna

    Dear Shayen,

    Thanks for reaching out and we do apologise for this delay.

    For this vessel> https://www.marinetraffic.com/en/ais/details/ships/shipid:194691,

    As of writing, her latest position was received 5 minutes ago  (in UTC) by terrestrial means. 

    Please allow me to explain that all users have access to positions recorded by our network of terrestrial stations. We are glad to say that we have the largest network of it's kind in the world!

    When you do not see updated positions and get the message "out of range", then the vessel is far away from terrestrial stations and can only be tracked via satellite. This is only available to subscribers of our satellite plans.

    You can learn more about the satellite services in the following pages:

    https://marinetraffic.com/online-services/sat_flexible

    https://marinetraffic.com/en/online-services/sat_global

    Finally please before proceeding, read & understand the limitations of the SAT-AIS service HERE.

    Best regards,

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