Unable to upload photos

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Stuart Jeffrey

• May 03, 2016 10:19

For the last several days, despite trying numerous machines, numerous browsers, VPN's, etc, I am unable to upload photo's. Are others experiencing the same issue?

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  Jeff Cumptan

  • May 03, 2016 21:00

  i sure am

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  David Bain

  • June 06, 2016 07:58

  I'm getting this answer; any ideas, anyone?

  "This site can’t be reached

  The webpage at http://www.marinetraffic.com/en/photos/upload might be temporarily down or it may have moved permanently to a new web address."

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  Stuart Jeffrey

  • June 06, 2016 08:09

  All, Help desk was able to solve my problem by suggesting I upload in .png format. It worked.

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  David Bain

  • June 06, 2016 08:44

  Thank you Stuart, I'll give it a try.

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  Kjell Andersson

  • April 06, 2017 18:43

  I can no longer upload photos, receive the error message "Please Select ShipName Please Select Mmsi" despite the fact that these are completed. Have been using Firefox and Internet Explorer with the same results!

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  Kjell Andersson

  • April 06, 2017 20:16

  Do you get any error messages?

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  Donald Armitage

  • April 07, 2017 01:47

  4 browsers and a 'users' site and nothing works.  "no photo selected" or similar.  I will not take a good JPEG and convert it to PNG.  If a standard format won't work as has always been the case then it's game over. 

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  Marine Traffic

  • April 07, 2017 08:36

  Dear Kjell and and Donald,

  Thank you for contacting us.

  I would like to look into this for you, so wouls you please be kind enough to tell me and/or take a screenshot of the exact error message you are receiving? I would greatly appreciate it.

  Thank you in advance for your reply.

  I am looking forward to hearing from you.

  Kind regards,

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  Donald Armitage

  • April 07, 2017 15:20

  Tried again today.  Went through.  Will try another later. Thanks

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  Donald Armitage

  • April 07, 2017 17:44

  OK.  2 more went through without problem.  I do believe that the red flag info has caused some misunderstanding.  Thanks for checking this out.. 

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  Arthur Carter

  • June 08, 2017 13:44

  It appears that the ONLY format that is accepted is PNG. I was unable to upload a JPG photo of my boat for days... until I read in this forum that the system accepts PNG format. This requirement is not described in the upload instructions (and should be!).

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  Donald Armitage

  • June 08, 2017 15:41

  Mo.  Just uploaded a jpeg photo and it was successful. 

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  Donald Armitage

  • June 08, 2017 15:43

  Should read --No.  Not Mo

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  Marine Traffic

  • June 12, 2017 11:31

  Dear Donald,

  Thank you for your response and information provided.
  
  --

  Dear Arthur,

  Thank you for reaching out to us.

  You should be able to upload .jpg, .jpeg, as well as .png photos.
  If you are unable to upload .jpg and .jpeg photos, would you please be kind enough to let me know if you receive an error message and take a screenshot of it?

  Thank you in advance.
  I'm looking forward to hearing from you.

  Kind regards,

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  Arthur Carter

  • June 12, 2017 14:18

  Thanks for responding. Four days ago, I attempted several times to upload a .jpg photo. Each time I received an error message saying something like "This photo format is not accepted." (Sorry, I don't recall exactly what it said.). After reading in this forum that others have had similar problems with .jpg and .jpeg photos, I tried and was successful at uploading a .png photo. However, it took 2 days for the photo to finally show up in my boat's account.

  Today, when I attempted to replicate the problem and take a screenshot of the error message, I had no problem at all. I uploaded a .jpg photo, it was immediately accepted, and it showed up in my boat's account within a few minutes. Quite a pleasant contrast to my prior experience. 

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  Marine Traffic

  • June 13, 2017 08:36

  Dear Arthur,

  Thank you for your response.

  I'm glad it's working for you now.

  However, if it occurs for you again, would you please take a screenshot and provide it to me?
  Thank you.

  Please note that, as it is mentioned in our Photo Upload page her (close to the top):
  https://www.marinetraffic.com/en/photos/upload
  photos need to go through moderation first. If they are approved, they will appear 48 hours after they were uploaded.

  I hope this clarifies the reason it appeared later.
  I remain at your disposal for any further assistance.

  Kind regards,

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  jack ronalds

  • August 23, 2017 00:46

  I.m just wondering if anyone else is having an uploading problem?....and a voting problem? I've tried to vote on Steven Watkins photos of the Glovis Conduvctor and alls I got was a red banner indicating a problem.Can someome tell what the problem is? Thanks ....

                                                                                 Jack Ronalds

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  Bhavik NM

  • August 23, 2017 05:53

  I am having this problem too. It says "The webpage at http://www.marinetraffic.com/en/photos/upload might be temporarily down"

  I cant upload any pics.I tried to delete cache and cookies still wont work. Screenshot attached.

  

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  Marine Traffic

  • August 23, 2017 10:07

  Dear Bhavic and Jack,

  Thank you for contacting us about this.

  Would you both please be so kind as to try from another browser and let me know if the issue persists?

  Thank you in advance.
  I am looking forward to hearing from you.

  Kind regards,

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  Bhavik NM

  • August 23, 2017 10:30

  I have tried on Mozilla firefox and Google chrome browsers. The problem still persists. Same message as attached screenshot in my previous post.

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  Marine Traffic

  • August 23, 2017 10:42

  Dear Bhavik,

  Thank you for your swift response.

  I have escalated this ticket and passed it over to our competent department, where it will be addressed as soon as possible.
  I will keep you updated.
  
  In the meantime,could you please provide me with a picture you were trying to upload and for which vessel, in order for us to investigate further?
  You can send it via this form:
  https://help.marinetraffic.com/hc/en-us/requests/new

  Thank you in advance.
  Awaiting your future response.

  Kind regards,

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  Marine Traffic

  • August 28, 2017 12:35

  Dear Bhavik,

  Thank you for waiting.

  The issue with uploading photos was a temporary bug that has not been resolved.

  Can you please check and confirm if all is well with your account?

  Thank you in advance.
  Awaiiting your response.

  Kind regards,

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  Bhavik NM

  • August 28, 2017 17:28

  Dear Iliana

  I have been able to upload 4 pictures of vessels without any problem about 10 hours ago at the time of writing this comment.

  Regards

  Bhavik

   

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  Marine Traffic

  • August 30, 2017 08:21

  Dear Bhavik,

  Thank you for your response.

  I'm glad it's working for you now.

  If at any point you notice this or another issue, please feel free to contact us.
  Thank you for helping us improve our services.

  Kind regards,

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