I am receiving multiple notification emails..

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7 comments

  • Official comment
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    MarineTraffic

    Dear Scott,
    Dear Francesco,
    Dear Sea Force,

    This is an issue know to us and we are already working full time on it.
    Please accept our sincere apologies for this inconvenience caused and the spamming in your inbox.
    We will keep you updated.

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  • Avatar
    Francesco Frisoni

    Hi, same for me... I removed all my fleet and notifications but, even after that, I received so far 30 notifications for the same vessel/event!
    I'm thinking about some unexpected bug or a hacker attack to Marinetraffic server... :-(

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    Sea Force One

    pls stop spamming ... you sent me 23 email of new photo of Sea Force One ... and is always the same pic ....

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  • Avatar
    Phil Walsh

    I am also receiving notifications about a vessel (MV Ayress) that I removed from my fleet a while ago and that I do not need information about. These notifications are reducing my allowance by giving me information I do not need. Any chance of getting my notifications reset?

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  • Avatar
    Thalia Tsarli

    Dear Phil,
    Let me inform you that the fleet vessels are a separate section from the vessels for whom you get notifications.
    You can edit your notifications here
    https://www.marinetraffic.com/en/users/my_account/notifications/index
    under "Edit My Notifications".
    You may want to receive email alerts for vessels not currently on your fleet and vice versa.
    If you want the notifications to be removed when you remove a vessel from your fleet, please go here
    https://www.marinetraffic.com/en/users/my_account/users/settings
    and select the respective check box.

    This article will help you further
    http://help.marinetraffic.com/hc/en-us/articles/204534298-Manage-Edit-your-Notifications

    Kind regards,

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    dan normandin

    I have received tonite 7 email s of the same ship about a ship ferry departing it’s port , I asked to stop getting notifications but I cannot find out how to do it 

    can you ensure you stop all notifications please I’m tired of getting repeats 

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  • Avatar
    Aline

    Hello Dan,

    Thank you for your comment.

    I'm Aline, Customer Support Representative at MarineTraffic, and I'll be happy to help you to stop receiving multiple notifications of the same content.

    I can see you have created repeated notifications for the same vessel. In order for you to delete them, please go here

    https://www.marinetraffic.com/en/users/my_account/notifications/index

    under "Edit My Notifications" tab and click on the "pause" or the "x" icon so as to stop or delete them. This articles may also be helpful:

    https://help.marinetraffic.com/hc/en-us/articles/216090497-How-can-I-stop-receiving-Notifications

    http://help.marinetraffic.com/hc/en-us/articles/204534298-Manage-Edit-your-Notifications

    If you have any questions, please don't hesitate to let us know. We're here to help!

    Best,

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