Current wind speed, direction and temperature no longer displayed under "Vessel Details"

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6 comments

  • Avatar
    Mike Parsons

    Ever since the first time I started using the App, in the Solent I was able to see this vessel weather information but oddly only in the eastern part of the Solent.  In the western Solent and Southampton mostly the information was missing.

    As I write I am unable to see vessel weather info for any vessel I select worldwide.

    The behaviour I outlined in the Solent seems maybe to suggest the weather info may be tied to the shore stations collecting the data in which case presumably MarineTraffic can only display what they have or have not received?

    It would be great to get some clarification and a resumption of the information for the same reasons as the original poster.

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    Marine Traffic

    Dear Mike,

    Thank you for contacting us.

    Apologies from my previous comment. We were aware of an issue affecting the weather forecasts in our website, but it has now been resolved.

    Can you please check and confirm that is the case for you?
    If it still persists, would you please be kind enough to try clearing the cache and cookies of your Browser? Here are some guides to walk you through:
    http://www.wikihow.com/Clear-Your-Browser's-Cache
    http://www.wikihow.com/Clear-Your-Browser's-Cookies

    Thank you in advance.
    Awaiting your response.

    Kind regards,

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  • Avatar
    Mikkel Oslev

    I have the same issue in the app on both my phone and tablet. I have tried to follow the links and re-install the app but nothing works. I still don't have any weather information. When I started using the app a while ago it worked fine.

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    Marine Traffic

    Dear Mikkel,

    Thank you for contacting us.

    As mentioned previously in this thread, we were aware of an issue affecting the weather forecasts in our website, but it has now been resolved.
    Therefore, I checked our Mobile App and the 'Winds' view appears properly.
    I have attached a screenshot displaying that, for your convenience.

    Would you please zoom out the Live Map and then enable the 'Winds' view, in order to check if it's working for you now?

    Thank you in advance.
    I'm looking forward to hearing from you.

    Kind regards,



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  • Avatar
    Mike Parsons

    Thank you for the screen shot however it proves you have misunderstood the problem.

    The issue is missing weather information for each individual vessel and not in the app weather view.

    If you view the details of a vessel and select the Position tab, at the bottom of the page there are 3 lines entitles respectively:

    Wind

    Wind Direction

    Temperature

    These results are no longer being reported either on your web site or in the App

    This information is one of the most valuable features to the coastal sailor.

    Thanks

     

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    Marine Traffic

    Dear Mike,

    Thank you for your response and clarification.

    I have escalated this ticket and passed it over to our competent department.
    It will be addressed as soon as possible.
    I will keep you updated.
    I hope that if, in the meantime, there is anything else I can do for you, you won't hesitate to let me know.
    I will be happy to help.

    Kind regards,

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