Photo upload error

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16 comments

  • Official comment
    Avatar
    Vasilis

    Hello,
    Let me inform you that the issue regarding the photo upload is fixed.
    We re thankful for your contribution to our services by reporting this bug.
    I remain at your disposal for any further needs you may have.
    Best regards,

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  • Avatar
    Vasilis

    Hello,
    Thank you for contacting us.
    This is a known to us issue.
    It has already been escalated to our technical department.
    I will keep you updated.
    I hope that if, in the meantime, there is anything else I can do for you, you won't hesitate to let me know.
    Best regards,

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  • Avatar
    Rich Cornett

    Same issue here. as well.
    If you could let me know when the issue gets resolved, it would be appreciated. Thanks.

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  • Avatar
    Vasilis

    As soon as there is any update on this I will let you know.
    Best regards,

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  • Avatar
    Nigel Dixon

    Same here. I've tried to upload different photos from a mac and PC and get the same message very time. Look forward to seeing a fix.

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  • Avatar
    Nigel Dixon

    Still not fixed for me, same error message as before

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    Rich Cornett

    The photo upload issue has been fixed for me, Uploaded 4 .jpg photos without error, thank you.

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  • Avatar
    Vasilis

    Hello Nigel,
    I assume that the issue is resolved for you as well since the latest photo uploaded by you was on 2016-10-20 19:42.
    Feel free to contact us if you have any inconsistencies in the future!
    Best regards,

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  • Avatar
    Nigel Dixon

    Hi Thalia. I had further problems after my upload at 19:42 but photos are uploading this morning apart from one failure in this morning's batch. I have another problem though, some of the images I uploaded this morning are not showing, e.g. a pilot vessel called VanDyke. I uploaded five images but not of them are showing in my uploaded images area, although subsequent uploads are. I've used different browsers to check and both PC/Mac platforms, makes no difference

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  • Avatar
    Vasilis

    Indeed, you have uploaded 5 photos this morning.
    You can check the uploaded photos in your personal index:
    https://www.marinetraffic.com/en/users/my_account/photos/account
    Note that photos will be displayed in the galleries up to 48 hours after being uploaded, to allow for moderation.
    Best regards,

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  • Avatar
    Nigel Dixon

    Hi Thalia. Yes, I can see 5 images uploaded but I've actually loaded around twenty this morning, all of which were successful apart from one "empty image" message. Can you see the my transaction records as well as the images loaded?

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  • Avatar
    Alf Kare Aasebø

    Thanks for help :-)

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    Philip Gibson

    There's still an upload problem as I've been getting the same error message during the last hour. Tried to upload the same two photos a couple of times before finding this forum.

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  • Avatar
    Vasilis

    Hello Philip,
    Since the issue has been resolved I would suggest you try clearing your cache, cookies, and restarting the browser. Here are some guides to walk you through it.
    http://www.wikihow.com/Clear-Your-Browser's-Cache
    http://www.wikihow.com/Clear-Your-Browser's-Cookies
    If it’s still a no-go after that, can you try a different browser? That’ll help me rule in/out the browser as the suspect here.
    If this doesn’t work or you have more questions, just let me know and I’ll be happy to help!
    Best regards,

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    john longo

    Error message said photo exceeded 12 MB size when it was actually less than 4 MB.

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  • Avatar
    Riza Acuna

    Hello John longo,

    Thank you for contacting MarineTraffic Support.
    Recently, there was a temporary glitch regarding photo uploads has now been resolved.
    Can you please try it once more and tell me if it works for you now?


    Further to that, I would suggest you make sure that the photo you are trying to upload meets the below standards:
    Photo resolution should be the highest possible. The original size of the photo is preferable. In any case the minimum photo size that can be uploaded is 800x600 pixels.
    JPEG files up to 12MB are acceptable.
    Please try keeping the aspect ratio to less than 3:2, as long/tall images do not show well in our photo gallery.

    At your disposal,

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