Notifications bug from old wesite setup

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8 comments

  • Official comment
    Avatar
    Thalia Tsarli

    Dear Hugh,
    Thank you for contacting us.
    The Vessels contained in your Fleet and the Vessels for which you get notifications for are two completely different things.
    You can edit your existing Notifications here:
    https://www.marinetraffic.com/en/users/my_account/notifications/index
    under "Edit My Notifications".
    You may want to receive email alerts for Vessels not currently in your Fleet and vice versa.

    If you want the Notifications to be removed when you remove a Vessel from your Fleet, please go here:
    https://www.marinetraffic.com/en/users/my_account/users/settings
    and select the respective check box.

    This article will help you further
    http://help.marinetraffic.com/hc/en-us/articles/204534298-Manage-Edit-your-Notifications
    I remain at your disposal for any further needs you may have.

    Kind regards,

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  • Avatar
    Hugh Carter

    Hi Thalia,

    Thank you for your reply. I had already checked this setting and have rechecked again now. There are 2 ships in here and these I wish to keep. Lady Marina and Pursuit.

    The screen does not show Seawolf IMO: 5076298 MMSI: 538070194, Lady Luck IMO: 9538816 MMSI: 319004200 or Cookielicious MO: -
    MMSI: 235050606.

    There must be some legacy data somewhere!!!

    Please resolve. These ships are using all my notification allowance!

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  • Avatar
    Thalia Tsarli

    Hello Hugh,
    You have indeed set up Notifications for two vessels.
    Could you please clarify if you continue receiving for other vessels as well?
    I look forward to hearing from you.

    Best regards,

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  • Avatar
    Hugh Carter

    Hi Thalia,

    YES. I receive notifications for 3 other vessels. That is the problem!

    I receive notifications for these 3 but they do not show in my notification list. These can be removed.
    Seawolf IMO: 5076298 MMSI: 538070194
    Lady Luck IMO: 9538816 MMSI: 319004200
    Cookielicious MO: - MMSI: 235050606.

    Thanks,

    Hugh

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  • Avatar
    Thalia Tsarli

    Hello,
    I would suggest you remove the Notifications you have currently set and recreate them.
    Then please monitor it for a couple of days and let me know how it goes.
    I remain at your disposal.
    Best regards,

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  • Avatar
    Hugh Carter

    I can not remove what is not visible!
    The current 2 that i DO want are only recently added. This is a problem for MANY months.

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  • Avatar
    MR KENT

    I have the same problem. When I open website, the live map page is pre loaded with a Vessel I have not tracked for a couple years. I have 0 notifications and this vessel s not in my fleet. It possibly was in 2016. Seaspan Commodore.
    Ken

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  • Avatar
    Riza Acuna

    Hello Mr Kent,

    Thank you for posting your concern here.

    Would you please be kind enough to try clearing the cache and cookies of your Browser? Here are some guides to walk you through:
    http://www.wikihow.com/Clear-Your-Browser's-Cache
    http://www.wikihow.com/Clear-Your-Browser's-Cookies
    If you are still facing issues after that, please try a different browser? That’ll help me rule in/out the browser as the suspect here.

    Thank you, in advance, for your reply.

    I am looking forward to hearing from you.

    Best regards,

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