Error sending static - Failed to save. Row array
Hi. When im at sea the app tracks me but cannot update. I get the message in the title of this post when i look under "position info" page under the status box. Any ideas why this is happening?
Thanks
Marcus
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Official comment
Dear Marcus, Ole, and Janne,
Thank you all very much for your patience.
Our team has successfully identified what was causing issues and taken steps so as to eliminate it.
The OnCourse app is now transmitting positions and static data properly, without the error appearing.Could all of you please be so kind as to check and confirm whether all is okay for you?
Thank you in advance for your response.
I look forward to hearing from you.Kind regards,
Comment actions -
Dear Marcus and Ole,
Thank you both for contacting us.
We are, indeed, aware of this issue.
We have escalated it and our engineering team is working on resolving it.
I will keep you informed on any updates.I hope that if, in the meantime, there is anything else I can do for you, you won't hesitate to let me know.
I will be glad to assist.Kind regards,
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Dear Marcus,
Thank you for your response.
The resolution of the issue should not require an update or re-install of the app, but in the event that this is required, I will make certain to let you know.
Please don't hesitate to let me know if there is anything else you need in the meantime.
I remain at your disposal.Kind regards,
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Dear Janne,
Thank you for your response.
I have checked with our Engineering team and I can see that the issue is being worked on.
However, it is a quite complex issue, so it is taking longer than what we would have wanted to resolve.
I do understand that this may be inconveniencing, but I can assure that we are working to resolve it as soon as possible.Please don't hesitate to let me know if there is anything else you need in the meantime.
I will be glad to assist.Kind regards,
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Dear Olaf,
Thank you for contacting us with this.
I am sorry to hear that you are still facing this issue.
As we will nee to investigate your case separately, could you please provide me with the version of our app you have installed on your device?
You can find it when the app opens and in Menu (three horizontal lines) > Settings > Account.
Additionally, can you please provide me with your version of operating system (e.g. iOS 10, Android 6.0.1, etc) and also attach a screenshot of the error message you receive?Thank you in advance for your response.
I look forward to hearing from you.Kind regards,
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I know this is an old thread, but I suddenly just started getting this problem. I have been using the app for a couple of years without any problems.
After a while it says "COULD NOT CONNECT TO SERVERS. PLEASE TRY AGAIN LATER"
Im using version 2.2.2 and Im on iOS 12.3.1 on my iPhone and iOS 12.2 on my iPad and same issue on both devices
BR
Johnny
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I have been getting now this message since two days, and my position on static is not being sent on on coursr
Error sending static
Failed to save row array
Thank you for your help
Lazycat of poole
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I have been getting now this message since two days, and my position on static is not being sent on on coursr
Error sending static
Failed to save row array
Thank you for your help
Lazycat of poole
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Hello Johnny and Eric,
We really appreciate you have brought this to our attention. I'm Aline, Customer Support Representative here at MarineTraffic.
I have already escalated this case to our competent team for further investigation on what may be causing this issue to happen again. I will keep you informed on any updates I have regarding this matter.
Johnny, may I kindly ask you to provide me with a screenshot of the error message you get? This may help our team in the investigation.
Eric, would you be so kind so as to provide me with the following information, please?
- version of your app;
- smartphone model and operating system
- a screenshot of the error message you get
Thank you in advance for your reply. I look forward to hearing from both of you again, as well as remain at your disposal if you have any questions.
Kind regards,
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Hello all,
Thank you very much for contacting us about this.
We are really sorry to hear you have been facing this issue and also truly appreciate that you have provided us with the screenshots and further details regarding your devices. Such information is very helpful in our investigations.
Our competent team is already working on it, and I will certainly let you know as soon as I have any updates on this matter.
If there is anything else I may help you with in the meantime, please don't hesitate to let me know.
Kind regards,
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Hello again!
I would like to thank all of you for waiting while our competent team worked on this issue. We really appreciate your patience, understanding, and contribution.
I am glad to inform the issue has been fully fixed.
If anything similar occurs again, please don't hesitate to contact us. We are at your disposal.
We wish you all a great day!
Kind regards,
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Hello,
Thank you for contacting MarineTraffic Support.
I am Alexa Joy Tan, Customer Support Representative at MarineTraffic and I will be glad to help you with our services.
I understand the importance of sending your new position and destination using oncourse, and please allow me to apologize if this had caused you inconvenience in any way.
Please know that this issue has already been escalated to our internal team and they are working as we speak in order to resolve the issue, so once we have an update that all is up and running, I will make sure to let you know.
Thank you in advance for your patience and understanding in the meantime, and I hope you can accept my apologies for this situation.
I remain at your disposal for anything else in the meantime.
Kind regards,
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