nautical maps will not be shown

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5 comments

  • Official comment
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    Vasiliki

    Hello all,

    I hope this e-mail finds you well.

    I am writing to inform you that we have identified the root cause of the issue and we are working on fully resolving it, so that it will not occur in the future.

    Our Nautical Charts are now working properly, so can you please check and let me know if all is well? 

    Thank you in advance for your responses.
    I look forward to hearing from you.

    Kind regards,

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    Rusmawanto .

    Same problem, Nautical Chart screen is black on Android bought use Google Pay. Please fix and Update #Marine Traffic

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    David Holmes

    Nautical screen is blank on Samsung Gallaxy and on iPad.

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  • Avatar
    Vasiliki

    Hello all,

    Thank you for contacting MarineTraffic and for bringing this up.

    Please accept my apologies for this inconsistency.

    As I am writing this reply to you I would like to ensure you that our competent team is currently working on the issue.
    It will be addressed as soon as possible.

    I will surely get back to you immediately when I have further updates.
    I hope that if, in the meantime, there is anything else I can do for you, you won't hesitate to let me know.

    Best regards,

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  • Avatar
    Vasiliki

    Hello again all,

    Following up on our last communication, I would like to inform you that, considering the inconsistency we were facing previous week with our Nautical Charts in MarineTraffic mobile app, you need to update your app to the latest version, in order for you to properly view the charts.

    Please accept my apologies for any inconvenience this may have caused to you.

    I hope that, if there is anything else I can do for you, you won't hesitate to let me know.

    Kind regards,

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