24 hour paid service ship position 10months old

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    Iliana Androulidaki

    Dear Reg,

    Thank you for contacting us about this.

    I am sorry to learn that you have faced this issue with our Access Plus 24.

    I have looked into the website and, from what I can see, her latest position was received 7 minutes ago (30-09-2019 13:56 (UTC)) via satellite AIS:

    From what you mention, there appears to have been a much older position appearing, which does not correspond to the recent information we have for her.
    If you don't mind, can you please send me the MMSI or IMO number you are trying to track, so that I may confirm that we are referring to the same vessel?

    Thank you in advance for your response.
    I look forward to hearing from you.

    Kind regards,

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