ships are microscopic on iPhone 11 pro

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9 comments

  • Official comment
    Avatar
    Vasiliki Flegka

    Hello Jim,

    Thank you for your post.

    I am really sorry about this delay of our reply.
    However, I can see that you have already been in contact with my dear colleague Aline.

    I am glad to see that she is handling your case and she has already forwarded to the respective team.
    It will be addressed as soon as possible.

    I hope that, if there is anything else I can do for you, you won't hesitate to let me know.

    Kind regards,

     

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  • Avatar
    Mike Markus

    I have this problem as well.

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  • Avatar
    Vasiliki Flegka

    Hello Mike,

    Thank you for contacting MarineTraffic.

    I am sorry to see that you are facing issues with our services.

    Could you please share some screenshots, showing the exact issue you are facing, so as for me to further help you?

    You can share them here or at customersupport@marinetraffic.com.

    We will be happy to help you resolve your inquire.

    I remain at your disposal,

     

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  • Avatar
    Manfred Kardel

    Since I switched to an iPhone 11 Pro Max (or iOS 13.x) on September 21st, ships are only shown tiny. That was just one day before I went on a three-week sea voyage. At the weekend I finally got the desired update, but the bug persists. So MarineTraffic hasn't been usable properly for seven weeks now. I am quite disappointed!

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  • Avatar
    Mike Markus

    Go into the Settings, then touch Performance and you can change the icon size.

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    Manfred Kardel

    Hello, thank you. It didn't work on my iPhone before the last update, so I didn't try it again.

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  • Avatar
    Vasiliki Flegka

    Hello all,

    Mike thank you for providing this information to Manfred. I really appreciate it!

    Manfred could you please be so kind as to let me know if you have updated the preferences in our mobile app?

    Thank you in advance for your response.

    I remain at your disposal,

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  • Avatar
    Manfred Kardel

    Hello again. I did so after getting Mike’s info and it works now (in iOS 13.2). But before at iOS 13, it didn’t had any effect.

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  • Avatar
    Vasiliki Flegka

    Hello Manfred,

    Thank you for letting me know.

    I am happy to learn that you are able to use MarineTraffic as desired.

    I hope that, if there is anything else I can do for you, you won't hesitate to let me know.

    Kind regards,

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