Satellite position paid service

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  • Official comment
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    Linda Ivarsson

    Hello Umesh,

    Thank you for your post.

    It is my understanding that you are looking to track a specific vessel and you have used our in-App Access Plus 24. 
    I would be glad to assist you further.

    I can see that we received the last position from her 12 hours, 19 minutes ago (2019-11-06 01:00 (UTC)) when she was in the area of SCHINA - Philippines on coordinates Latitude / Longitude: 11.18355° / 111.726° and I can also see that these Positional Data were received via Satellite.

    While the Terrestrial AIS service provides near real-time updates of vessel positions at the areas covered by our coastal AIS receivers network, the Satellite AIS service provides position updates less often, at intervals that may vary from a few minutes up to several hours. 

    Satellite's frequency updates are not standard, because it depends on the number of times that the satellite passes above the specific vessel and collects her signal.

    On the last note, please let me inform you that Access Plus 24 is active only for 24 hours. 

    I hope you find this helpful. 

    Kind regards, 

     

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    Umesh Rana

    Satellite access for vessel Nave Synergy doesn't refresh even after paying for 24 hrs service....the service though charged in advance is highly erratic and annoying

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