AIS Shipping Guide

Comments

3 comments

  • Official comment
    Avatar
    Iliana Androulidaki

    Dear Tom,

    Thank you for reaching out to us about this.

    I am sorry to learn that the e-mail didn't reach you.

    I can confirm that the e-mail is sent to our users if the user e-mail is added properly, but it may be sent to your spam or junk folder.
    Could you please check the aforementioned folders as well as all your inbox folders, and let me know if you still can't find the e-mail?

    Thank you in advance.
    I look forward to hearing from you.

    Kind regards,

    Comment actions Permalink
  • Avatar
    Tom Vihvelin

    Thanks. I checked all spam/junk folder and found nothing.  I think I did use my work email address instead of my home email address. Could that be the problem?  If so, how do we fix that?  Can you just send the link to my registered email address please?

    0
    Comment actions Permalink
  • Avatar
    Iliana Androulidaki

    Dear Tom,

    Thank you for your response.

    If you cannot locate the guide in your work e-mail, we will be glad to send you the link,.
    In order to ensure that we provide you with the correct guide, we will need to know the e-mail you used to download it in order to crosscheck with our system.

    Can you please send it to us through the form below?
    https://help.marinetraffic.com/hc/en-us/requests/new
    Please make sure to mark it for my attention.

    Thank you in advance.
    Awaiting your response.

    Kind regards,

    0
    Comment actions Permalink

Please sign in to leave a comment.