OnCourse not sending positions

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10 comments

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    Vasiliki

    Dear GJ,

    Thank you for contacting MarineTraffic.

    Let me inform you that this is a reported issue and our competent team is already working on.

    I will personally inform you as soon as your request is fulfilled.
    In the meantime, if there is anything else I can do, please do not hesitate to contact me.

    Kind regards,

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    Lasse Loyttyniemi

    Hi, I will join to same queue, MMSI 230046260. Last position in MarineTraffic 21.5.

    OnCourse starts normally, collect position information (tracks are visible in OnCourse). I receive mail "OnCourse (mAIS) app is sending your position to MarineTraffic", but nothing visible in MarineTraffic.

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    GJ Hammer

    thanks for joining me, you seem to have exactly the same problem. As Vasiliki states they are already working on it.
    I couldn't find any sort of status page to check if this was an existing problem.

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    Vasiliki

    Hello all,

    I am sorry to see that you are also facing this issue with our OnCourse app.

    Please rest assured that it will be resolved as soon as possible.

    I will make a post here when I have further updates.

    In the meantime, please feel free to use the alternative way of reporting your position, via emails, as described below:
    https://help.marinetraffic.com/hc/en-us/articles/205327427-Can-I-e-mail-my-position-reports-to-you-

    At your disposal,

     

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    Peter Gustafsson

    Nothing new on this?

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    Jonathan Duke

    Thanks. Would like to join this queue as have similar issue MMSI: 235114278

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    GJ Hammer

    I appears to be working again....

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  • Avatar
    Vasiliki

    Hello,

    Following up on our last communication,  I am glad to inform you that the inconsistency regarding our OnCourse app has been received.

    You can now properly use our app to report your vessel's positions.

    Let us know if you have any further questions or concerns and we will be glad to help!

    Kind regards,

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    Lasse Loyttyniemi

    Hi MarineTraffic Vasiliki, sorry not to be able to give my response earlier, has been busy for sailing...

    OnCourse after your message is working perfectly, in addition to fixing this ”not sending position”, the application starts now very fast and all other functions, like track review is smooth and fast. Thank you!

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    Anastasiya

    Hello Lasse, 

    That's excellent. Thank you for taking the time to share this.

    We are really pleased - exactly the experience we aim to give customers.

    Please do not hesitate to share your thoughts and feedback with us at any time. We are here for you.
     
    Best Regards
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