On Course not working

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7 comments

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    Anastasiya

    Hello, 

    Thank you for reaching out MarineTraffic support. 

    I would like to inform you that, unfortunately, we are still experience issues with our OnCourse Application. Please be rest assured that this issue has already been escalated to our internal team and they are working on it in order to resolve the issue, so once we have an update that all is up and running, I will make sure to let you know.

    In regard to your request about the destination, please kindly be informed that I have sent you an email asking for more details about the desired vessel, so please reply to that email. 

    Kind regards, 

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    Glenn Erik Jacobsen

    Can confirm that there seems to be some issues.

    My static and position data is sent, but never displayed on MarineTraffic.com

    This is for a vessel/MMSI that has never been successfully sent yet.

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    Anastasiya

    Hello Glenn, 

    thank you for your post and for bringing this into our attention. 

    Unfortunately. we are still experiencing the issue with the OnCourse app positions,. However, please be rest assured that our internal team is working on it and hopefully the solution will be found soon. 

    In the meantime, if there is anything else we can assist you with, please let us know and we will be more than happy to help you. 

    Wish you all the best. 

    Kind regards, 

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    Knut Lorentzen

    Have the same problem with On Course not working in Marinetraffic maps, and this has been a problem for a long time.

    Why it takes so long time to fix, is a big question.

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    Glenn Erik Jacobsen

    It’s fixed and works perfectly now.

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    Glenn Erik Jacobsen

    I need to correct my reply. 

    Even though it now works as intended by showing on map and updating positions, my destination is for some reason listing a place I’ve never been. I cannot update the destination information that is listed with my vessel correctly. 

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    Anastasiya

    Hello Glenn, 

    I would like to thank you and all the users for your patience while we were working on this issue.I am glad to inform you that the inconsistency regarding our OnCourse app has been received.
    You can now properly use our app to report your vessel's positions.

    In regard to your vessel destination, could you please provide me with the MMSI/IMO number as for me to further review your case. You can reply to my email that I have sent to you. 

    Thank you in advance for your reply. 

    Looking forward to hearing from you. 

    Kind regards

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