Nautical Maps

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scottie duncan

• December 25, 2020 21:29

Just purchased nautical maps on android phone in app. Downloaded the the Marine traffic app on my iPad and logged in and it will not let me access the nautical maps I just purchased on my phone. Surely I don’t have to purchase these add ones for each one of my devices. Shouldn’t my account recognize I’ve purchased this on each device as long as I’m using the same account information?

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• Official comment

  

  Alexa

  • December 28, 2020 08:51

  Hello, 
  
  Thank you for contacting MarineTraffic Support.
  I am Alexa, Customer Support Representative at MarineTraffic and I will be glad to help you with our services.

  
  Kindly allow me to explain that in-app purchases made through Google's billing system, is linked only to your Google Play account only and it cannot be linked to your MarineTraffic account. 
  
  Due to the above, you will not be able to access any purchases you made through google in your apple device.

  
  As I understand that you need to view our Nautical Charts throughout all platforms on any mobile operating device, I would advise you to purchase the service through our Website, either on monthly or annual billing:
  https://www.marinetraffic.com/en/online-services/single-services/nautical-charts
  You may find instructions here:
  https://help.marinetraffic.com/hc/en-us/articles/360004211251-Start-a-free-Trial-for-an-Online-Service
  
  This subscription is linked to your MarineTraffic Account, and so if you log in to the same account on both of our apps, Nautical Charts will be available for you.
  
  I hope this helps clarify things, but please don't hesitate to let me know if there is anything else you need.
  I will be glad to assist.
  
  Kind regards,

  Alexa

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