Auto-center

Rogier van Leengoed

December 30, 2020 10:03

Good day,

Since a while in past-track, vessels auto-center after a short while. This is very annoying. I can't find any setting to switch this off. Kindly add this function, so it's possible to disable auto-center.

Comments

20 comments

Official comment
Aline

January 04, 2021 16:44
Dear Rogier,

Thank you for clarifying this further.

I am Aline, also from MarineTraffic Support and I am jumping into this communication since my dear colleague Vasiliki is currently out of office.

I hope you accept our apologies for this delay, due to the recent holidays and amount of incoming requests.

After checking what you have reported. I can see this is an inconsistency which we are already working on a fix for. Our most sincere apologies for any inconvenience this issue may have caused you. It should be fully fixed soon and I will let you know once this occurs.

In the meantime, I remain at your disposal for any further assistance you may need.

Best,
Comment actions Permalink
Vasiliki

December 30, 2020 13:39
Dear Rogier,

Thank you for your post.

I understand that you are referring to the circle point appeared around vessel icon. Please correct me if I am wrong.

If this is the case, I would like to inform you that this functionality is not possible to be removed.

However, could you please be s kind as to provide me with your feedback regarding this functionality?
I would be glad to forward your comments to our product team for further consideration.

At your disposal,
0

Comment actions Permalink
Rogier van Leengoed

December 30, 2020 14:01
Dear Vasiliki,

The issue, when checking a past position/time of a vessel, after a while the present position pops-up. So I have to return all the way back to the past position to continue. This did not happen before.
0

Comment actions Permalink
Rogier van Leengoed

January 04, 2021 10:02
Dear Vasiliki,

Any feedback?
0

Comment actions Permalink
Rogier van Leengoed

January 05, 2021 11:06
Dear Aline,

Many thanks, appreciated.
0

Comment actions Permalink
Aline

January 05, 2021 22:45
You are most welcome, Rogier.

Kind regards,
0

Comment actions Permalink
Aline

January 14, 2021 23:32
Hello again Rogier,

Thank you for your patience.

I am glad to inform you that we have implemented the required fixes for the issue you had reported concerning the Past Track feature. We can no longer reproduce it on our end. As such, I would like to kindly ask you to see if the issue occurs again for you?

Thank you in advance for your feedback. I look forward to hearing from you.

Best,
0

Comment actions Permalink
Rogier van Leengoed

January 18, 2021 10:09
Good day Aline,

It seems indeed vessels do not auto-center anymore. But now, after zoom-in to a particular position (in past track), display 'auto-zoom-out' after a short while to the center of past track. Not sure if this is a setting I can adjust?

Best regards,

Rogier
0

Comment actions Permalink
Aline

January 21, 2021 18:31
Hello Rogier,

Thank you for sharing this. Please allow me a couple of days to further review this and get back to you.

Thank you,
0

Comment actions Permalink
Aline

January 22, 2021 16:14
Hello again Rogier,

Our competent team is now working on this as well. It may take a few days until the issue is fully resolved. I will keep you posted on any updates.

Thank you for your contribution so far, we really appreciate it.

Best,
0

Comment actions Permalink
Rogier van Leengoed

February 11, 2021 09:24
Hello Aline,

Any update on this matter?

Best regards,

Rogier
0

Comment actions Permalink
Aline

February 11, 2021 21:33
Hello Rogier,

Thank you for following up on this. I am glad to inform you that we have recently implemented the correspondent fix and can no longer reproduce the issue on our end. Could you check and let us know how it goes for you?

Thank you in advance for your feedback.

Best,
0

Comment actions Permalink
Rogier van Leengoed

February 12, 2021 08:19
Hello Aline,

Issue is still the same. After approximate 45 seconds, display is zooming-out.
0

Comment actions Permalink
Aline

February 12, 2021 22:39
Thank you for your quick feedback, Rogier.

Since we can no longer reproduce the issue, it is possible the cache and cookies of your browser are retaining information related to the issue. As such, I would like to kindly ask you to clear your browser and see if the issue persists. Before you do so, please ensure to select only the following options:

-Browsing history
-Download history
-Cookies and other site data
-Cached images and files

so that you keep other relevant data you may have saved in your browser (e.g. logins and passwords).

If the issue continues, could you try a different browser and check it there as well?

The above actions will help us rule the browser in/out the equation.

Thank you for your collaboration so far.

Kind regards,
0

Comment actions Permalink
Rogier van Leengoed

February 15, 2021 08:17
Good day Aline,

I cleared browser history as per your suggestion in Chrome, but the issue persists.

Also in Firefox and Edge, same issue.

Best regards,

Rogier
0

Comment actions Permalink
Rogier van Leengoed

February 15, 2021 10:17
Good day Aline,

After checking a few cases, it seems auto-zoom out happens once a new position for the vessel is received.

Best regards,

Rogier
0

Comment actions Permalink
Aline

February 15, 2021 23:23
Good day, Rogier.

Thank you for your collaboration and detailed feedback!

Please allow us more time to work further on this. I will let you know once we have more updates.

At your disposal,
0

Comment actions Permalink
Aline

March 08, 2021 21:20
Hello again Rogier,

We have implemented a new fix for the issue. Could you check again how things go on your end?

Thank you in advance.
0

Comment actions Permalink
Rogier van Leengoed

March 09, 2021 14:45
Good day Aline,

So far, all seems to work ok. If any issue, I will let you know.

Many thanks for the assistance!
0

Comment actions Permalink
Aline

March 09, 2021 21:33
It's great to hear that.

Thank you for your feedback, Rogier. Yes, please do let us know if any further assistance is needed.

And you are most welcome, we are happy to help!

Wishing you a great rest of the day and always at your disposal.

Best,
0

Comment actions Permalink

Please sign in to leave a comment.

Comments

Didn't find what you were looking for?