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Richard Funke

• March 01, 2021 22:23

When I first got Marine Traffic, many years ago, I had to pay for the app through the app store. This gave me basic information on the ships like location, speed and eta. Now, after reinstalling the app, I'm being told that I need a subscription to receive the exact same information that I was already getting because I had purchased the paid version and not the free version of the app. What the hell's the deal? If this is how you want to do business then give me a refund and I'll take my business elsewhere.

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  Alexa

  • March 02, 2021 04:36

  Hello Richard, 

  Thank you for contacting MarineTraffic Support.
  I am Alexa, Customer Support Representative at MarineTraffic and I will be glad to help you with our services.

  I understand that you are not able to access some information that you were able to access in the past through the paid app. 

  My apologies to learn about this and rest assured, I am here to assist you in the best possible way. 

  I would like to inform you that recently we released our freemium app and for the users that had already installed the app, we have provided for free the Starter Plan.

  And from what I can see, the location speed and ETA are some of the information that are provided through the Starter Plan. 

  I hope this helps and if there is anything else I can further help you with, please do not hesitate to let me know and I will be more than happy to help you.

  Kind regards,

  Alexa

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  Richard Funke

  • March 02, 2021 05:17

  Alexa,

  I just installed the app and all that it gives me for free are 3 ships per month. Other than that it wants me to pay for a starter plan. Even when I am logged into my account it only gives me these options.  All of the information on the ships is locked out with a padlock. What happened to the app that I paid for initially?

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  Alexa

  • March 03, 2021 05:38

  Hello Richard, 

  Thank you for your response. 

  I have just sent you an email regarding your request. 

  Can you please share your response to me through the said email? 

  I would really appreciate us continuing the communication there since there maybe some information that I will need from you in order to resolve the issue. 

  Kind regards, 

  Alexa

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  Markus Siebler

  • August 30, 2023 05:36

  Hallo Alexa, I do have the same problem with the paid app from 2015. I no longer can see the basic level in the android app, once installed and logged in with my account. please help me further to restore basic level in android app. Yours, Markus

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