My MMSI appears on another vessel

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7 comments

  • Avatar
    Iliana Androulidaki

    Dear Chip,

    Thank you for contacting us.

    I am sorry to hear that you are experiencing trouble with your MMSI.

    I have looked into our system and, from what I can see, there is only one vessel with this MMSI, named Nereid:
    https://www.marinetraffic.com/en/ais/details/ships/shipid:5006319/mmsi:338238515/vessel:338238515/

    Could you please take a look in this record and all the associated details (Call Sign, Positions, Dimensions) and let me know if this your vessel and whether anything is amiss?
    Any information you could provide will allow us to assist you more efficiently.

    Thank you in advance for your response.
    I look forward to hearing from you.

    Kind regards,

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    chip goodrich

    This problem persists.  If you click on the link above it leads you to a vessel called Ohana.  My vessel, Nereid, with the above MMSI number, appears nowhere on Marine Traffic.  In addition, I do not see the position of my vessel at all when I look at Marine Traffic.

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    Aline

    Hello Chip,

    Thank you for getting back to us about this.

    I have sent you an email regarding this matter. Please feel free to respond to me there. I'll be happy to help you further.

    Kind regards,

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  • Avatar
    Marc Servranckx

    Hello,

    @Chip Goodrich

    Are you well sure that MMSI  338238515 is indeed accredited to your vessel Nereid ?

     

    @MarineTraffic

    Can you please take a look on  #116111

     

    Reagrds

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    Aline

    Hello Marc,

    Thank you for contacting us here and through #116111. 

    I have already replied to your email. We can continue our communication from there.

    Kind regards,

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    Marc Servranckx

    @Chip Goodrich

    Dear sir,

    Can you plese contact me by E-mail ?  Thanks !

    ms@scarlet.be

    Regards out Belgium

    Marc Servranckx

     

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    Aline

    Hello Marc and Chip,

    As you may already know, our competent team is already working on this case. I will keep you informed regarding any further updates. I also remain at your disposal if you have anything to add or ask in the meantime.

    Kind regards,

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