False File size exceeds limit of 12mb message

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10 comments

  • Official comment
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    Iliana Androulidaki

    Dear All,

    Thank you for waiting.

    I am glad to let you know that the issue with our users not being able to upload photos due to the error that the photos exceeded 12MB when they didn't has been successfully resolved!

    Could you please check and confirm that it works properly for you?

    Thank you in advance for your response.
    I look forward to hearing from you.

    Kind regards,

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  • Avatar
    Iliana Androulidaki

    Dear Rene,

    Thank you for contacting MarineTraffic Support.

    I have tried to upload a .jpg and a .png photo on our website and I was able to do so successfully.
    As such, I suspect this might have been a temporary glitch in our system that has already been resolved.

    Could you please be so kind as to let me know if this issue still persists for you?
    If yes, could you please provide me with one of the photos you trial to upload and the vessel MMSI or IMO number, so that I may look into this and assist you efficiently?

    Any information you could provide would be most appreciated.

    Thank you in advance for your response.
    I look forward to hearing from you.

    Kind regards,

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    Celso Marino

    Hello Iliana,

    I'm facing the same issue as Rene.  It is the second ship photo that I try to upload without success.  Same message  yesterday, today... many times... always the same thing.I don't believe  the problem is related to the ship since I've tried different ones with the same result.   

    Kindly double check with yr technical personel so that this issue is sorted out.

    Tks for the help.

    Celso Marino

     

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    Marcin Kocoj

    same here - i have not been able to upload any new photos - all are below 12mb. i have an open trouble ticket for almost 3 weeks and nobody is addressing it. she just gave you a generic answer saying that her upload was ok so there is no issues. of course there is an issue if multiple users are reporting the same problem!!!!

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    stephan seelemann

    Same issue here

    regards, Stephan

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  • Avatar
    Iliana Androulidaki

    Dear Celso, Stephan, and Marcin,

    Thank you for contacting us and for waiting.

    My apologies this delay of mine and for any inconvenience it may have caused.
    Our Team is currently looking into this issue and they are working on resolving it as soon as possible.

    Once there is an update, I will personally inform you all.
    I remain at your disposal in the meantime.

    Kind regards,

     

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    stephan seelemann

    Thank you Iliana!

    Everything is working fine now!

    best regards

     

    Stephan

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    Marcin Kocoj

    i give up - file size 11881 bytes and still fails.the last resort for me is to remove all my images to a website that actually works. photo was reject due to size, copyright violation or other reason.waste of time...

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    Celso Marino

    Mine is in good order now,

    Tks !

     

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    Iliana Androulidaki

    Dear Stephan and Celso, 

    Thank you for your confirmation.

    I am glad to know it all works properly for you!

    --

    Dear Marcin,

    I am truly sorry to hear that you are still unable to upload photos.
    From the error you describe, I suspect that the issue might be a different one than previously discussed.
    I wish to help you out with this even further.
    Could you please be so kind as to do attach here a couple of the photos you are trying to upload with their original titles as they are?
    I would also like to know the file format and size, as well as the IMO/MMSI number of the vessel(s) and, if you don't mind, could you please let me know if changing the name, format, and size of the file(s) make any difference?

    Thank you in advance for your response.
    I look forward to hearing from you again.

    Kind regards,

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