Resume broadcasting

Comments

1 comment

  • Official comment
    Avatar
    Iliana Androulidaki

    Dear Karen,

    Thank you for contacting us.
    My most sincere apologies for this delay of ours.
    Your request had unfortunately been misplaced in our Forum so it took us more time to respond to it than we would have wanted.

    The warning message "Tap to resume broadcasting" occurs when the app is unable to send the vessel's signal to MarineTraffic. There are two reasons that may cause this message, either there are connectivity issues at that point in time (connection loss or poor connection) or the phone has entered hibernation mode and the OS restricts internet access to the app, so as to save battery.
    From your description, I believe that the reason in your case is that your device hibernates and stops the connectivity of our app.
    In order to resolve this, could you please go to your device settings and allow the OnCourse app to use the internet when the device is inactive, or allow the app to run in the background? The way to set this depends on the OS version and device manufacturer. It can usually be found under the Battery or Apps settings, but if you could provide me with your operating system and version, I will be able to provide you with more instructions.

    I hope this helps with your request.
    Is there anything else I can do for you?
    Please don't hesitate to let me know.
    I will be glad to assist.

    Kind regards,

    Comment actions Permalink

Please sign in to leave a comment.