Application Crashing

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5 comments

  • Official comment
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    Vasiliki

    Dear Rohit,

    Thank you for contacting MarineTraffic.

    Please accept my sincere apologies for any inconvenience this inconsistencies may have caused you.

    Could you please be kind enough to let me know which MarineTraffic app version have you downloaded and if these is any update for the exact app in Google Playstore?

    Further to that, I would suggest, first, to find MarineTraffic app in your device and then, clear cache through the app settings.

    If this does not work, proceed with the app removal, but before you do so, please make sure that you have access to your Google Playstore account, through which you purchased the MarineTraffic app, in order to re-download the app after its removal.

    I hope this helps. Please let me know if you complete the above action.

    I will be more than happy to assist you with any other question you may have.

    I remain at your disposal,

     

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  • Avatar
    Karel

    Almost the same here. The app (version 3.7.2) on my Nokia 7+ starts flickering between a black screen and the MT screen since the phone got an upgrade to Android 9 pie. After a while the MT screen is shown, but as soon as I touch the screen it starts flickering again, for over 10 seconds. The app renders unusable.

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  • Avatar
    Karel

    I've cleared the cache to no avail. After that I removed and reinstalled the app, with still no improvement.

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  • Avatar
    Vasiliki

    Hello Karel,

    Thank you for your message.

    I am sorry to hear that you are also facing this issue with our Android Mobile App.

    I would like to apologise for any inconvenience this may have caused and inform you that we have, indeed, become aware that our mobile apps are facing an issue with users who have upgraded their devices to Android 8.1 and onwards.

    As I am writing this reply to you I have already I have escalated this case and passed it over to our competent team.
    It will be addressed as soon as possible.

    I will surely get back to you immediately when I have further updates.

    I hope that if, in the meantime, there is anything else I can do for you, you won't hesitate to let me know.

    Kind regards,

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  • Avatar
    Karel

    Today the app was updated, and the flashing problem is solved! Thanks.

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