Mrs Bellis

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Marinda

• November 01, 2018 03:15

I have a problem sign in.  keeps saying Error occurred. C;eared my cookies and cache and still the same.  I can not even get in to change my password.  Error occurred please try later. Been going on for the last 3 days.

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• Official comment

  

  Vasiliki

  • November 01, 2018 15:16

  Dear Marinda,

  Thank you for contacting MarineTraffic.

  I would like to inform you that the log in functionality works properly.

  Could you please be kind enough as to try again and let me know if this still occurs?

  Thank you in advance for your response.
  Look forward to hearing from you.

  Kind regards,

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  Marinda

  • November 08, 2018 10:15

  Good day.  I still have the problem.  I even uninstalled my antivirus programme cleared cache and cookies.  It keeps say an error occurred when I try to sign in. Would it be advisable to unsubscribe and re subscribe again?

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  Vasiliki

  • November 12, 2018 16:21

  Dear Marinda,

  Thank you for your follow up message.

  Would you please be kind enough to try clearing the cache and cookies of your Browser? Here are some guides to walk you through:
  http://www.wikihow.com/Clear-Your-Browser's-Cache
  http://www.wikihow.com/Clear-Your-Browser's-Cookies
  If you are still facing issues after that, could you please try a different browser? 

  Thank you in advance for your reply.
  I am looking forward to hearing from you.

  Best regards,

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