Notification credits

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Romney Yeoman Walker

• November 22, 2018 08:31

I have been following a vessel using email notifications. I recently received your email advising that my monthly email quota has been reached. I have purchased 100 additional credits, and applied them to my email notifications. Email notification is still showing 30 credits used, and that credits will refuel on 1st December. The 'Use credits' box is ticked, and a total of 100 credits is showing further down the screen.

However, the vessel has recently updated its destination but I haven't received email notification of that event. Also, I did not receive a noon position report yesterday as expected.

Please can you explain why I'm not receiving email notifications, and what I need to do to use the credits I have purchased.

Many thanks

PS: I'm mostly using the Android mobile app, but the same situation is observed using Chrome browser to access the website.

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  Romney Yeoman Walker

  • November 22, 2018 11:46

  Hi,

  I have just received an email notification that the vessel concerned has departed from its current port. So either you have fixed my problem, or it was just a temporary hiccup caused by the time taken for the credits to be applied to my account.

  I'll let you know if there appear to be any further problems, but otherwise I think we can assume this issue is resolved. Many thanks.....

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  J. M. Savage

  • July 31, 2021 16:49

  Maybe that's my problem too. Thanks for your question. I hope it's the same for me!

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  Christiana

  • August 02, 2021 08:39

  Thank you J for your post.

  I can see that our dear colleague Alexa has assisted you with this via private correspondence.

  Please feel free to reach out for anything else.

  Best Regards,

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