file image empty - again

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  • Avatar
    Donna Smith

    I've got the same problem.  Tried posting pics today and yesterday on iphone (ios 12.1), chrome Version 70.0.3538.110 and Firefox 63.0.3

    Same error each time.  "Image file was empty.  Please try again to upload the image."  

    The .jpg files have content.

    Please fix.

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  • Avatar
    Riza Acuna

    Hello Ian and Donna,

    Thanks for reaching out.

    Would you please be kind enough to try clearing the cache and cookies of your Browser? Here are some guides to walk you through:
    http://www.wikihow.com/Clear-Your-Browser's-Cache
    http://www.wikihow.com/Clear-Your-Browser's-Cookies
    If you are still facing issues after that, please try to check if you have an updated version of your Browser.

    If not, kindly update it and let me know how it goes.

    Thank you, in advance, for your reply.

    I am looking forward to hearing from you.

    Best regards,

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