Cancel my annual subscription and refund remaining months please.

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Carol Dicks

• February 22, 2019 18:52

Hello,  I apologize for mistakenly signing up for an annual subscription I will not use, do not need, and cannot afford.  Please charge me for one month and refund me the rest of the months.  I did not cancel before the very, very short three day trial period.  I understand that I did this, but your practices are predatory.  As an ethical business, I would think you could refund me the remaining months. INV00079427 Customer number A00031973

Thank you for your assistance.  Carol Dicks

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• Official comment

  

  Aline

  • January 07, 2021 17:55

  Hello Мария,

  I can see one of my colleagues has been assisting you with your request via email. Please feel free to continue from there.

  Kinde regards,

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  Riza Acuna

  • February 24, 2019 23:27

  Dear Carol,

  Thanks for reaching out here as well.

  I have replied to you via personal email for further support.

  Please feel free to respond to me from there.

  Kind regards,

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  Elizabeth Barnes

  • July 31, 2019 17:13

  Please cancel my subscription ASAP, thanks.

  Elizabeth Barnes

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  Aline

  • July 31, 2019 22:41

  Hello Elizabeth,

  Thank you for contacting us.

  I have sent you and email regarding this matter. We may continue our communication there.

  Please let me know in case you have not received it.

  Kind regards,

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  Emma Helverson

  • August 20, 2021 22:37

  I experienced the same issue. I did not realize the short trial period had ended and truly cannot afford this yearly fee. I canceled within 34 minutes of being charged and would like to be refunded. I'm happy to pay for one month but no longer am subscribed and cannot afford this charge.
  
  Please get in touch with me asap to confirm the refund.

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  Vasiliki

  • August 23, 2021 12:49

  Hello Emma,

  Thank you for your post.

  I can see that you have been already in contact with our Support team.

  Please feel free to continue your communication with our Agent and I hope your request will be resolved soon.

  Kind regards,

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  Stacey Amandola

  • September 06, 2021 23:03

  Hello I can not afford 180.00 please cancel my subscription ASAP. Thank you
  Stacey Amandola

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  Alexa

  • September 08, 2021 05:59

  Hello Stacey,

  Thank you for contacting us.

  I have sent you and email regarding this matter. We may continue our communication there.

  Please let me know in case you have not received it.

  Kind regards,

  Alexa

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  zaria mts

  • January 24, 2022 09:40

  Hi and good morning,

  I as well was charged today, but did not realize the trial was so short.

  I wish to cancel and get a refund for the other months, many thanks

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  Alexa

  • January 27, 2022 06:40

  Hello Zaria,

  Thank you for contacting us.

  I have sent you an email regarding this matter. We may continue our communication there in order to discuss this further.

  Kind regards,

  Alexa

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  zaria mts

  • January 27, 2022 09:21

  Hi Alexa,

   

  I have not yet received an email, my address is info@ship. (xxxxx)

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  Alexa

  • January 28, 2022 05:26

  Hello Zaria, 

  I have checked our database and can see that the email was successfully sent to the email we have on file. If you have not received the email, please feel free to also reach out to us at customersupport@marinetraffic.com so we can be the one to respond to you. 

  Should you have any further concerns or questions, please do let me know, I will be more than happy to assist you. 

  Kind regards, 

  Alexa

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  Angus Moodie

  • February 14, 2022 23:37

  Hi,

  I cannot afford this subscription my younger brother has subscribed too he is too young to know what he has signed up to ect.

  I need a refund I’m going to be very screwed if I can’t get a refund. Charge me one month that’s fine but I need it back I haven’t got much money and what I do have I need desperately

  Email is amoodie2001@gmail.com

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  Rae McKenzie

  • April 17, 2023 05:37

  I did not sign up for an annual subscription and a few weeks ago had cancelled my monthly subscription. You have just taken £200 from my back account and I want it returned immediately please

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  Fanvalry inc

  • August 11, 2023 00:03

  I was charged for a yearly subscription I was not prepared to pay for as only wanted a one time use. I did not realise the window was so short and that I would be charged on an annual basis. I am willing to pay for the first month but please cancel my subscription and initiate a refund. Will be waiting for your response.

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  志超 陈

  • November 03, 2023 01:33

  I just received an annual subscription fee, but I haven't officially used it yet. Please cancel my subscription and initiate a refund. Thank you very much

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  Neiriz

  • November 03, 2023 08:49

  Hello,

  Thank you for your post.

  The issue was handled under Ticket #238877

  Kind regards,

  Nei

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