No response to historical data requests

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3 comments

  • Official comment
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    Marine Traffic

    Dear Josh,

    Thank you for creating this follow-up and for letting me know.

    I am sorry to hear of this this delay of our Sales team.
    Please do accept my most sincere apologies for any inconvenience it may have caused.

    I have submitted a reminder to them and also informed that your request is of certain urgency.
    The executive that will assist you further with your request will contact you at his/her earliest convenience.
    If, in the meantime, you have any further question or anything else comes up, please don't hesitate to let me know, as I will be glad to assist your further.
    I remain at your disposal for anything else.

    Kind regards,

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  • Avatar
    Clemens Hachmann

    Dear Marine Traffic-Team!

     

    I am in the same situation. About one week ago, I requested historical vessel data und received a note that the sales team would contact me shortly. I have not heard anything from them until today, but I need the data urgently.

    Would it be possible to mark my request as urgent too or to forward it again? Thank you so much in advance!

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  • Avatar
    Christiana

    Hello Clemens

    Thank you for your post.

    Please note that I have passed this to our competent Sales Team
    I assure you that one of our Sales Executives will soon reach out to you to assist you.

    We remain at your disposal for anything further in the meantime.

    Kind Regards,

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