Access plus 24 paid within iOS app doesn’t work

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8 comments

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    Riza Acuna

    Dear Peter,

    Thank you for reaching out.

    I have replied to your inquiry via personal email.

    Please, let us continue our conversation from there.

    Best regards,

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    Jessica Walker

    The same thing just happened to me. What is the solution?

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    Peter Haug

    There was no solution. Wasted money.it still asks me to purchase.

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    Riza Acuna

    Dear Jessica and Peter,

    Thank you for contacting us.

    I would like to clarify that we haven't removed anything regarding functionality and coverage from the app. On the contrary, we added a low-budget feature where you can get SAT positions and extra features for one vessel without having to buy expensive Satellite subscriptions.


    In addition, let me inform you that our MarineTraffic app is a separate service from our subscription plans.
    It is a one-time purchase.

    Our Access plus 24 is consumable, meaning that it is available for the next 24 hours, for a nominated vessel, in your mobile app.
    You will be able to purchase this service only if a more recent SAT position is available.
    You can read more about this service here: https://help.marinetraffic.com/hc/en-us/articles/360018675432 

    Please let me know if I can clarify anything else or assist further here.
    I will be happy to help you.

    Best regards,

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    Chris East

    I have the same experience. The app took my money, but continued to ask me to pay! Activation was supposed to be automatic, but nothing happened except the payment!

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    Peter Haug

    This low budget feature has no value and should be removed. It didn’t work for me.

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    Aline

    Hello all, 

    Thank you for sharing about your experience here in our community.

    I'm Aline, Customer Support Representative at MarineTraffic, and I'm here to help you with our services.

    Dear Chris, it's my understanding you have purchased the service Access 24 Plus through you mobile device (IOS), but the SAT functionality was not unlocked for the vessel of your choice for the timespan of 24 hours. Please correct me if I'm wrong. We would really appreciate if you could provide us with the information below at customersupport@marinetraffic.com

    - the version of the MarineTraffic mobile app you currently have
    - the model of your mobile device and the operating system
    - a screenshot of any error message you get, if any

    The above information is of utmost importance for us, as it may help us further investigate you have reported, and provide any assistance you need.

    Thank you in advance. I look forward to hearing from you.

    Dear Peter, I understand the service Access 24 Plus may not suit your needs. However, it has been designed to help users who do not wish to subscribe for an entire month to one of our satellite services. It is indicated for who needs to track one vessel for up to 24 hours, and the person could keep purchasing the service on demand, if it suits him/her.

    Would you be so kind so as to let me know what would be the primary use of MarineTraffic to you? This information is of utmost importance for us, given that it may help us suggest the most suitable services for your needs.

    If you wish to track via satellite all 5 vessels of your Fleet, you may consider subscribing to SAT Flexible for 5 vessels, which allows you to see the positions received through satellite of the specific vessels of your choice during the billing period of your choice (month or year). You can learn more about it here:

    https://www.marinetraffic.com/en/online-services/single-services/sat-flexible

    I also look forward to hearing from you, as well as remain at your disposal if you have any questions.

    Kind regards,

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    Umesh Rana

    I have paid for access plus 24 hours service but still can't see position updates for vessel Nave Synergy

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