Access plus 24 paid within iOS app doesn’t work
The iOS app still aks to pay and gives no information after in app payment for access plus 24.
how can that be solved.
-
Dear Jessica and Peter,
Thank you for contacting us.
I would like to clarify that we haven't removed anything regarding functionality and coverage from the app. On the contrary, we added a low-budget feature where you can get SAT positions and extra features for one vessel without having to buy expensive Satellite subscriptions.
In addition, let me inform you that our MarineTraffic app is a separate service from our subscription plans.
It is a one-time purchase.Our Access plus 24 is consumable, meaning that it is available for the next 24 hours, for a nominated vessel, in your mobile app.
You will be able to purchase this service only if a more recent SAT position is available.
You can read more about this service here: https://help.marinetraffic.com/hc/en-us/articles/360018675432Please let me know if I can clarify anything else or assist further here.
I will be happy to help you.Best regards,
-
Hello all,
Thank you for sharing about your experience here in our community.
I'm Aline, Customer Support Representative at MarineTraffic, and I'm here to help you with our services.
Dear Chris, it's my understanding you have purchased the service Access 24 Plus through you mobile device (IOS), but the SAT functionality was not unlocked for the vessel of your choice for the timespan of 24 hours. Please correct me if I'm wrong. We would really appreciate if you could provide us with the information below at customersupport@marinetraffic.com
- the version of the MarineTraffic mobile app you currently have
- the model of your mobile device and the operating system
- a screenshot of any error message you get, if anyThe above information is of utmost importance for us, as it may help us further investigate you have reported, and provide any assistance you need.
Thank you in advance. I look forward to hearing from you.
Dear Peter, I understand the service Access 24 Plus may not suit your needs. However, it has been designed to help users who do not wish to subscribe for an entire month to one of our satellite services. It is indicated for who needs to track one vessel for up to 24 hours, and the person could keep purchasing the service on demand, if it suits him/her.Would you be so kind so as to let me know what would be the primary use of MarineTraffic to you? This information is of utmost importance for us, given that it may help us suggest the most suitable services for your needs.
If you wish to track via satellite all 5 vessels of your Fleet, you may consider subscribing to SAT Flexible for 5 vessels, which allows you to see the positions received through satellite of the specific vessels of your choice during the billing period of your choice (month or year). You can learn more about it here:
https://www.marinetraffic.com/en/online-services/single-services/sat-flexible
I also look forward to hearing from you, as well as remain at your disposal if you have any questions.
Kind regards,
-
Same thing. Worked until January 24 and nos, paid by apple, have Apple receipt but impossible to have information. Same screen than before buy-in and ask to pay again. Paid twice wo result and the same the day after. Some exchanges with MT that said they do not have access to apple transactions.
What's possible to do ?
-
Dear Philippe,
My name is Christina, and I am a MarineTraffic Representative for Customer Support.
I was able to locate that you have already been contacted by us via email.
Please let us know if there is any further assistance you would like us to provide.
Have a lovely weekend ahead!
Best Regards,
Christina
Please sign in to leave a comment.
Comments
10 comments