Wrong Flag for part of my Fleet

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15 comments

  • Official comment
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    Marine Traffic

    Dear Jean-Emmanuel

    I am writing to inform you that our team has correct the flag in our app.
    The update will be visible on our next app update, so please make sure to update your app once it is released.

    Should you need anything else, please feel free to reach out.
    I will be glad to assist.

    Kind regards,

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  • Avatar
    Marine Traffic

    Dear Jean-Emmanuel,

    Thank you for reaching out to us about this.

    I am sorry to learn that the correct does not appear on your vessel's records.
    In order for us to look into this properly, we will need to be able to view the vessels.
    Could you please provide me with a list of their MMSI or IMO numbers?

    Thank you in advance for your response.
    I look forward to hearing from you.

    Kind regards,

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  • Avatar
    Jean-Emmanuel Sauvée

    Dear Iliana,

    Thank you for your quick reply.

    Please find below the IMO list of my fleet :

    9502518 - L'Austral

    9502506 - Le Boréal

    9814040 - Le Bougainville

    9814038 - Le Champlain

    9814052 - Le Dumont d'Urville

    9814026 - Le Lapérouse

    9704130 - Le Lyrial

    9641675 - Le Soléal

     

    Thank you again,

    Best regards,

     

    p.p. J.-E. Sauvée, Olivier Narcy, VP - Global Customer Relations, PONANT

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  • Avatar
    Marine Traffic

    Dear Jean-Emmanuel,

    Thank you for your response.

    I have looked into the vessel records and, from what I can see, the French flag appears.
    Here is an example:
    Can you please let me know when you have seen the incorrect flag?

    Thank you in advance.
    Awaiting your response.

    Kind regards,

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  • Avatar
    Jean-Emmanuel Sauvée

    Thank you Iliana,

    When I look at my App, : Menu > Lists > My Fleet, it apears like this :

    Thanks,

    p.p. J.-E. Sauvée, Olivier Narcy, VP - Global Customer Relations, PONANT

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  • Avatar
    Jean-Emmanuel Sauvée

    Iliana,

     

    I can confirm the right flags are diplayed ont my account when checked on my laptop... but no the right ones when using the App !!

    Definitely weird.

    We should be close to fix it isn't it ?

    Thank you,

    Olivier

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  • Avatar
    Jean-Emmanuel Sauvée

    I already logged out and in, but it didn't change the flags displayed.

    Regards,

     

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  • Avatar
    Jean-Emmanuel Sauvée

    Hi Iliana,

    Any news on this issue ?

    Thank you,

    Olivier

    p.p. J.-E. Sauvée, Olivier Narcy, VP - Global Customer Relations, PONANT

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  • Avatar
    Marine Traffic

    Dear Jean-Emmanuel Sauvée,

    Thank you for your responses and clarifications.
    My apologies for the short delay.

    I have looked into our app and I can confirm what you are referring to.
    I have thus already escalated this case and passed it over to our competent team.
    It will be addressed as soon as possible and I will surely get back to you immediately when I have further updates.

    I hope that if, in the meantime, there is anything else I can do for you, you won't hesitate to let me know.
    I will be glad to assist.

    Best regards,

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  • Avatar
    Jean-Emmanuel Sauvée

    Hi Iliana,

    Any news or planning from your technical teams to solve this issue ?

    Thank you in advance.

    Best regards.

    p.p. J.-E. Sauvée, Olivier Narcy, VP - Global Customer Relations, PONANT

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  • Avatar
    Marine Traffic

    Dear Jean-Emmanuel,

    Thank you for your post.

    As I have in my update posted a few days ago, our team has corrected the flag in our app.
    The update will be visible on our next app update, so please make sure to update your app once it is released.

    If you wish to locate the previous post, it is at the top, marked as an official comment.

    Should you need anything else, please feel free to reach out.
    I will be glad to assist.

    Kind regards,

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  • Avatar
    Jean-Emmanuel Sauvée

    Dear Iliana,

    It is perfectly fixed !

    Thank you very much.

    Best regards.

    p.p. J.-E. Sauvée, Olivier Narcy, VP - Global Customer Relations, PONANT

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  • Avatar
    Marine Traffic

    Dear Jean-Emmanuel,

    Thank you for letting me know!

    I am glad that the issue is resolved!

    Should you need anything else please feel free to reach out.
    I will be glad to assist.

    Kind regards,

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  • Avatar
    Jean-Emmanuel Sauvée

    Dear Iliana,

    I hope this post finds you well.

    One of my friends using MarineTraffic on Samsung via Play Store underlined that apparently, the fix is not done on this technical environment.

    Can you please do the necessary ?

    Best regards.

    p.p. J.-E. Sauvée, Olivier Narcy, VP - Global Customer Relations, PONANT

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  • Avatar
    Marine Traffic

    Dear Jean-Emmanuel,

    Thank you for your response.

    As mentioned previously, the changes have been made, but they will be visible when a new update is released.

    We have released the update on the iOS app, but a new version of our Android App has not yet been released.
    Once it is, your friend will also be able to see the correct flag on our app.

    Thank you in advance for your patience in the meantime.

    I remain at your disposal.

    Kind regards,

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