[SOLVED] Speed difference between window and pop-up

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7 comments

  • Official comment
    Avatar
    Vasiliki Flegka

    Dear Brandon,

    I am glad to inform you that the issue, you had brought up, has been now resolved.

    Thank you for helping us improve our services.
    Please do not hesitate to contact us if you have further questions or concerns.

    Best regards,

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  • Avatar
    Brandon Lee Camilleri

    New screenshot after 40 minutes.

    Pop-up: 2.1 kn

    Window: 20.6 kn

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  • Avatar
    Vasiliki Flegka

    Dear Brandon,

    Thank you for contacting MarineTraffic.

    I would like to inform you that the info window of the vessel and the Latest Position details, shown on our Live Map, are two different tables which are not updated simultaneously.

    However, I will forward your case to our competent team, so as for them to further review it.

    I will get back to you immediately when I have further updates.

    Kind regards,

     

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  • Avatar
    Brandon Lee Camilleri

    Message noted with thanks.

    To note that condition is still same and this after about 11 hours from initial report.

    It is appreciated that pop-up and window are two separate tables, however, in my opinion, both should produce identical information given that both are expected to show the same result (vessel's speed).

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  • Avatar
    Vasiliki Flegka

    Dear Brandon,

    Thank you for your message.

    I would like to inform you that having looked further, I can see that this is an issue that is not always able to be reproduced.

    However, I have already forwarded all the above information to our competent team, so as for them to further review the case.

    I will get back to you when I have further updates.

    I hope that if, in the meantime, there is anything else I can do for you, you won't hesitate to let me know.

    Best regards,

     

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  • Avatar
    Brandon Lee Camilleri

    Having tested from the enduser side, the issue does seem solved.

    Thus, have marked this thread accordingly.

    Thank you for your help, appreciated.

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  • Avatar
    Vasiliki Flegka

    Hello Brandon,

    Thank you for letting me know.

    I am happy to learn that you are now able to get the maximum value of our services.

    I hope that, if there is anything else I can do for you, you won't hesitate to let me know.

    Kind regards,

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