Unable to login to app

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Hollger Dietzee

• June 22, 2019 18:27

Hi,

I am unable to login to my account in the mobile MarineTraffic App, although login in the web browser works (different computer). I already tried password reset and changing the password, but no luck.

The login dialog gives no error message, just the little "!" icon in the center.

app version: 3.3.7

downloaded from Amazon Appstore

device: Amazon Kindle Fire HD (3rd generation) (FireOS 4.5.5.3)

 

Thank you for help!

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• Official comment

  

  Christiana

  • January 21, 2020 08:50

  Hello Danny and thank you for bringing this to our attention.
  I am sorry to hear that you are facing issues while logging in but I will be assisting you with this.
  
  I have emailed you so that we continue our correspondence there in order for me to better understand your case
  and resolve this for you.
  
  Thank you in advance for your reply.
  I am looking forward to hearing from you.
  
  Kind Regards,

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• 

  Riza Acuna

  • June 24, 2019 03:13

  Hello Hollger,

  Thank you for reaching out.

  I have responded to you via email in order to assist you further on this issue that you are facing.

  Please feel free to reply from there.

  Best regards,

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  A Bidwell

  • July 14, 2019 01:16

  Hello,

  I am having the same issue on a Kindle Fire HD7 (4th Generation)...

   

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  Riza Acuna

  • July 15, 2019 02:23

  Hello A Bidwell,

  Thank you for reaching out.

  I have responded to you via email in order to assist you further.

  Please feel free to reply from there.

  Best regards,

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  Danny Dougherty

  • January 20, 2020 14:36

  I cannot log in on my Kindle fire  HD. OK on web browse.

  Can you help please?

  Danny Dougherty

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  Sarah Banks

  • November 13, 2023 18:18

  I have the same problem. I'm logged into the website fine, but can't get the app to recognise me. I deleted the app, changed my password on the website, re-loaded the app, tried to log in with the new password - no luck. Please help! Thank you 

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  Henric Contini

  • November 16, 2023 20:13

  We have same problem
  What shall we do?

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  Permanently deleted user

  • November 24, 2023 09:52

  Hello All, 

  I am Christina, Customer Support Representative of MarineTraffic and I would be glad to be of assistance. 

  I was able to find that most of the cases in the above thread has already been reviewed and solved internally. 

  Dear Henric, 

  In order to examine that you are experiencing further, please note that I have sent you an email with Ticket Reference number:240879‬

  Please be so kind to revert so that we can investigate this matter further.

  Looking forward to your reply. 

  Kind Regards,

  Christina

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