Unable to login to app

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8 comments

  • Official comment
    Avatar
    Christiana

    Hello Danny and thank you for bringing this to our attention.
    I am sorry to hear that you are facing issues while logging in but I will be assisting you with this.

    I have emailed you so that we continue our correspondence there in order for me to better understand your case
    and resolve this for you.

    Thank you in advance for your reply.
    I am looking forward to hearing from you.

    Kind Regards,

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  • Avatar
    Riza Acuna

    Hello Hollger,

    Thank you for reaching out.

    I have responded to you via email in order to assist you further on this issue that you are facing.

    Please feel free to reply from there.

    Best regards,

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  • Avatar
    A Bidwell

    Hello,

    I am having the same issue on a Kindle Fire HD7 (4th Generation)...

     

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  • Avatar
    Riza Acuna

    Hello A Bidwell,

    Thank you for reaching out.

    I have responded to you via email in order to assist you further.

    Please feel free to reply from there.

    Best regards,

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  • Avatar
    Danny Dougherty

    I cannot log in on my Kindle fire  HD. OK on web browse.

    Can you help please?

    Danny Dougherty

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  • Avatar
    Sarah Banks

    I have the same problem. I'm logged into the website fine, but can't get the app to recognise me. I deleted the app, changed my password on the website, re-loaded the app, tried to log in with the new password - no luck. Please help! Thank you 

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  • Avatar
    Henric Contini

    We have same problem
    What shall we do?

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  • Avatar
    Christina

    Hello All, 

    I am Christina, Customer Support Representative of MarineTraffic and I would be glad to be of assistance. 

    I was able to find that most of the cases in the above thread has already been reviewed and solved internally. 

    Dear Henric, 

    In order to examine that you are experiencing further, please note that I have sent you an email with Ticket Reference number:240879‬

    Please be so kind to revert so that we can investigate this matter further.

    Looking forward to your reply. 

    Kind Regards,

    Christina

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