Non functional on ASUS Chromebook

Comments

6 comments

  • Official comment
    Avatar
    Iliana Androulidaki

    Dear Henrik,

    Thank you for your response.

    I have responded to you via e-mail, so let's continue our communication there.

    Kind regards,

    Comment actions Permalink
  • Avatar
    Henrik Sölver

    I have the same behaviour on Lenovo C330. I commented this in a review on google play, and  MarineTraffic asked me to describe the issue here. At first the app works fine, but after a while all input stops working. It seems that the map is still updated but it is not possible to interact with it. Cleaning cache and all downloaded files makes it work again, for a while. As a comparison, Flightradar24 (similar app but for air traffic) works fine.  

    0
    Comment actions Permalink
  • Avatar
    Iliana Androulidaki

    Dear Mark and Henrik,

    Thank you for reaching out to us.

    I am sorry to learn that you are facing such issues.

    Our team will look into your reports, however in order to facilitate this investigation, do you think you would be able to provide us with videos or gifs to what you are experiencing?

    Thank you in advance for your response.
    I look forward to hearing from you.

    Kind regards,

    0
    Comment actions Permalink
  • Avatar
    Henrik Sölver

    Sure, I can try to do that when get my hands on the chromebook in a week or so.

    Thanks for your reply.

    0
    Comment actions Permalink
  • Avatar
    Iliana Androulidaki

    Hi Henrik,

    Thank you for letting us know!

    Once you have more information, you can either respond here or send an e-mail via this form:
    https://help.marinetraffic.com/hc/en-us/requests/new

    Awaiting your future update!

    Best wishes,

    0
    Comment actions Permalink
  • Avatar
    Henrik Sölver

    Hi.

    I have sent you two video clips and a ADB log with the mail form, hopefully this can give you some hints on whats going on.  

    0
    Comment actions Permalink

Please sign in to leave a comment.