New purchase don’t work

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Chris Belanger

• July 07, 2021 14:20

I recently purchased the $9.99 year subscription and it will not update for me. It shows that the ship I am following is expired. Not happy with this app or being able to contact customer support.

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• Official comment

  

  Alexa

  • July 08, 2021 05:56

  Hello Chris, 

  Thank you for contacting us. 

  I am sorry to learn that you are facing an issue with your Starter Plan purchase. Rest assured, I am here to assist you with this in the best possible way. 

  I would like to explain that the Starter plan is an in-app service that provides you with access to multiple information in the app. 
  This includes voyage-related information such as ATD, ETA, destination, speed, past track for vessels for up to 24 hours, vessel particular information such as dimension, capacity, year built, and many more. 
  In addition to this, the Starter plan also provides access to 2 features in the app, Augmented reality and the Route planner. 
  
  You can access these features by following the instructions here:
  https://help.marinetraffic.com/hc/en-us/articles/206052417-Augmented-Reality 
  https://help.marinetraffic.com/hc/en-us/articles/360018844457-Route-Planner 

  In order to better understand what is happening, can you please share the MMSI, IMO or Call Sign of the vessel you are tracking? 

  Also, can you please share a screenshot of where it shows that the vessel is expired? 

  Thank you in advance for your response and I look forward to hearing from you. 

  Kind regards, 

  Alexa

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