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    Christiana

    Hello Fernando.

    I am sorry to hear that you are facing such an issue.

    I would kindly ask you to try clearing the cache and cookies of your Browser. Here are some guides to walk you through:
    http://www.wikihow.com/Clear-Your-Browser's-Cache
    http://www.wikihow.com/Clear-Your-Browser's-Cookies

    If you are still facing issues after that, please try a different browser (eg Firefox, Chrome, edge) and if possible a different device. 

    That will help us better understand the nature of the issue and assist you accordingly.

    Thank you in advance for your reply.
    I am looking forward to hearing from you.

    Kind Regards,

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