Restore Purchases Not Working

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Andrew Legge

• August 05, 2021 10:27

I purchased a £9.99 annual subscription today on my iPhone. When I logon to my account on my other phone the Restore Purchases button just hangs and does not recognise my subscription against my email address.

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• 

  Christiana

  • August 06, 2021 08:43

  Dear Andrew,

  Thank you for contacting us.

  I have moved this conversation to a private correspondence so as to assist you.

  Please make sure to check your email folders to retrieve the message from our Support Team so taht we can help you with your case.

  Best,

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  Andrew Farebrother

  • September 22, 2022 18:17

  Hi, I have exactly this issue. I cannot restore the purchase again my account in my iPhone

  Can you help?

  Thanks

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  Tatianna

  • September 26, 2022 02:16

  Hello Andrew,

  Thank you for your contact.

  We have just sent you an email to further assist you.

  Best regards,

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