24 Hour Satellite Access

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Steve Appe

• November 09, 2021 16:49
• Edited

I purchased 24 hour satellite access in one iOS device (iPhone) but it is not updating on my other iOS device (iPad) logged into the same MT account. Do I have to buy access on bith devices? That’s crazy.

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• Official comment

  

  Alexa

  • November 10, 2021 07:43

  Hello Steve,
  
  Thank you for contacting MarineTraffic Support.
  I am Alexa Joy Tan, Customer Support Representative at MarineTraffic and I will be glad to help you with our services.
  
  Please allow me to explain that Access plus 24 is a consumable in-app purchase that is valid only for the device used to purchase it. As such, it cannot be shared with another device. However, everything else (subscriptions, augmented reality, route planner) is shared between devices of the same user.
  
  Despite the above and if you need to access satellite tracking across all your devices, I would suggest you try our SAT Flex service here:
  https://www.marinetraffic.com/en/online-services/single-services/sat-flexible
  this service provides satellite tracking for any 1 vessel in your fleet and will continuously be active on your account for a monthly or annual subscription. 
  
  It will also be available on any device as long as you are logged in to your MarineTraffic account. 
  
  I hope this helps and if there is anything else I can further help you with, please do not hesitate to let me know and I will be more than happy to help you.
  
  Kind regards,

  Alexa

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