Cannot vote - I am logged in!

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3 comments

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    Alexa

    Hello Paul, 

    Thank you for contacting us. 

    Kindly allow me to share that this message:
    "Unfortunately, your vote was not registered"
    appears only if one of our rating rules is violated. 

    You can also find more details about the rating rules here:
    https://help.marinetraffic.com/hc/en-us/articles/204187218-Rate-Photos

    If in case none of the rules stated in the above link has been violated, can you please try to use a different browser in doing this? If the issue still persists after that, can you please share a link to the photo that you are trying to vote for so I can check this further?
    You may simply right-click on the respective photo and click on the copy image address, then paste it on your next response. 

    Please let me know how it goes and I look forward to hearing from you. 

    Kind regards, 

    Alexa

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  • Avatar
    Marc Servranckx

    Dear Alexa,

    Dear Paul

    We have the same problem for all the photos (3) under - Sea Crusader 

    https://www.marinetraffic.com/en/ais/details/ships/shipid:193735/mmsi:235065225/imo:0/vessel:SEA_CRUSADER

    The photo example shown above by Paul Reading can be found under this link

    https://photos.marinetraffic.com/ais/showphoto.aspx?photoid=4495363&size=thumb300

    Best regards out Belgium

    Marc

     

     

     

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  • Avatar
    Alexa

    Hello Marc and Paul, 

    Since you are facing the same issue, I have tried to replicate this through my account and found that I was able to vote for the photo. 

    Can you please try to vote for the photos again and let me know if you are still facing the issue?

    If in case that issue indeed persists, can you please try incognito mode?

    If it still does not help, can you please share if I have your approval to log in to your account and replicate this? Also, can you please share what vote do you wish to register for these photos?

    Thank you in advance for your response and I look forward to hearing from you. 

    Kind regards, 

    Alexa

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