Restore Purchase not working

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5 comments

  • Official comment
    Avatar
    Alexa

    Hello Eumir, 

    Thank you for contacting us. 

    Kindly know that I have sent you an email regarding your request. I would kindly suggest we continue our communication from there as I may need to check your account, subscriptions, and other additional information that can help me properly assist you. 

    Kind regards, 

    Alexa

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  • Avatar
    Pa Andrews

    Hi Alexa

    Ive the exact same problem. New phone but while logged in, i cant access ship details like Gross Tonnage, Year built etc while on my other older phone i can. 

     

    What happens now?

     

     

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  • Avatar
    Anastasiya

    Hello Pa,

    Thank you for reaching out. 

    From what I can see your case has been handled today through the Live Chat. 

    Should you need any further assistance, feel free to contact us again. 

    At your disposal, 

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  • Avatar
    Kevin Mackenzie

    Ive got the same problem, i paid for the app and when it updated i have lost everything and now wants me too pay a subscription

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  • Avatar
    Vasiliki

    Hello Kevin,

    Thank you for contacting MarineTraffic Support.

    I am glad to see that you have been in touch with one of our Customer Support Agents and your issue has been resolved.

    I hope that if there is anything else we can do for you, you won't hesitate to let us know.

    Kind regards,

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