Restore Purchase not working

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Eumir Khalid

• November 29, 2021 15:13

Dear Marine Traffics, I have shift to new phone and removed my account from previous phone and sign in to a new phone. Unfortunately, my account cant restore the previous purchase . Kindly please help me thru this problem.

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• Official comment

  

  Alexa

  • November 30, 2021 04:16

  Hello Eumir, 

  Thank you for contacting us. 

  Kindly know that I have sent you an email regarding your request. I would kindly suggest we continue our communication from there as I may need to check your account, subscriptions, and other additional information that can help me properly assist you. 

  Kind regards, 

  Alexa

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  Pa Andrews

  • December 24, 2021 13:33

  Hi Alexa

  Ive the exact same problem. New phone but while logged in, i cant access ship details like Gross Tonnage, Year built etc while on my other older phone i can. 

   

  What happens now?

   

   

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  Anastasiya

  • December 24, 2021 16:07

  Hello Pa,

  Thank you for reaching out. 

  From what I can see your case has been handled today through the Live Chat. 

  Should you need any further assistance, feel free to contact us again. 

  At your disposal, 

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  Kevin Mackenzie

  • January 01, 2022 10:14

  Ive got the same problem, i paid for the app and when it updated i have lost everything and now wants me too pay a subscription

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  Vasiliki

  • January 04, 2022 14:22

  Hello Kevin,

  Thank you for contacting MarineTraffic Support.

  I am glad to see that you have been in touch with one of our Customer Support Agents and your issue has been resolved.

  I hope that if there is anything else we can do for you, you won't hesitate to let us know.

  Kind regards,

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  carin potgieter

  • February 08, 2023 12:15

  I have switched phones and when I log in and click ‘restore purchases’ it does nothing. Please assist

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  Tatianna

  • February 09, 2023 02:00

  Hello Carin,

  Thank you for reaching out.

  Please note that I have just sent you an email regarding your request.

  I highly recommend that we continue our communication there by email as I will need to perform steps such as checking your account, subscription, and other information that will be helpful to give you proper assistance.

  Kind regards,

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